Service Level

23 06, 2016

Drive More Reservations Using Industry Benchmarks and Metrics

2016-06-23T06:30:05+00:00Call Center|

Industry benchmarks are good indicators to use when looking at past, current and future performance of your Call Center. In order for your business to continue to grow it is good to constantly be looking at how to; increase your call to sale conversion rates, decrease your current abandonment rates, organize and keep building out your contact database to increase direct bookings and revenue. Are you using key industry benchmarks and metrics to turn your reservations team into a sales team? To help you, we have put together a set of key benchmarks, definitions and global metrics for your business to use as [...]