Reservation Software

22 12, 2016

Call Monitoring/Live Listen Released

2016-12-22T16:38:20+00:00Call Center, TRACK | PULSE|

Live Listen is an exciting new feature from TRACK Pulse that allows you to gain valuable insight into the needs of your customer and the performance of your agents.  Utilize this feature to monitor call quality and best practices, to help an agent out of a difficult situation or to improve the overall experience of the guest, and to train your team more effectively. Monitoring Quality/Best Practices Live Listen allows you to easily monitor agent performance and ensure that quality standards are being met.  You’ll be able to decide whether you’d like the agent to know your listening (Announce on [...]

24 10, 2016

Easy iCal Link in TRACK PM

2016-10-24T17:02:41+00:00Property Mangement, Reservation Sales|

Decrease Double Bookings with iCal Link Using the iCal Link in TRACK PM is easy to use, decreases double booked inventory and you don’t have to manually update availability anymore. The integrated link allows property management companies to automatically display availability between a booking site (example AirBnB, HomeAway.com) and TRACK PM without the hassle of having to manually update available on every single different booking site that they want to list their accommodations. Your channel partners inventory is displayed and is updated giving the traveler an up to date availability. iCAL and TRACK PM Requirements In order to use this [...]

27 03, 2015

Agent Set Up in TRACK Pulse

2015-03-27T15:13:44+00:00Reservation Sales, TRACK | PULSE|

Setting up agents with smart routing across multiple queues with internal and remote vacation planner agents may seem like a daunting task.  With TRACK Pulse it isn't. It's actually very simple and intuitive.  Here is a video explaining some of the functionality and capabilities of how to do this. https://www.youtube.com/watch?v=EEWAfRFW-OY