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7 07, 2016

Decreasing Abandonment Rate

2016-07-07T06:07:59+00:00Abandonment Rate|

When it comes to taking reservations in your call center, nothing is more important than talking to your guests. If there’s anything that can disrupt this process, it’s call abandonment. In a perfect world, agents would be able to talk to everyone calling in, but we know that’s not the case. Our gold standard for abandonment rate is 5-8%, and with some help, this is attainable for all call centers. What can you do? In order to reach this gold standard, it is critical that your call center is staffed properly. With products like TRACK Pulse, you can view your [...]