Specialize, Specialize – Division of Labor in your Call Center

2016-12-28T15:25:49+00:00Reservation Sales, TRACK | PULSE|

Getting the most out of your Call Center is important as it directly affects your bottom line.  Is your Outbound Marketing strategy working as effectively as possible? Do you have your closers in the best possible position to secure a booking? Are your leads being qualified appropriately?  Let’s take a look at a hypothetical situation. You’re managing a call center with 10 agents.  Two of these individuals are great at closing bookings during the initial call, converting on over 60% of their inbound lead opportunities. Two these individuals are great at following up with travelers, qualifying your leads as well [...]