Call Center Software

22 12, 2016

Call Monitoring/Live Listen Released

2016-12-22T16:38:20+00:00Call Center, TRACK | PULSE|

Live Listen is an exciting new feature from TRACK Pulse that allows you to gain valuable insight into the needs of your customer and the performance of your agents.  Utilize this feature to monitor call quality and best practices, to help an agent out of a difficult situation or to improve the overall experience of the guest, and to train your team more effectively. Monitoring Quality/Best Practices Live Listen allows you to easily monitor agent performance and ensure that quality standards are being met.  You’ll be able to decide whether you’d like the agent to know your listening (Announce on [...]

29 09, 2016

HomeAway Software Partnership Announced and Celebrated

2016-09-29T14:41:10+00:00HomeAway, News|

A partnership between ResortsandLodges/TRACK and HomeAway Software was announced during last week’s RezFest conference at SeaWorld - Orlando, Florida with a private hospitality event. Over 40 attendees from the conference attended the event. Ryan Bailey, CEO of ResortsandLodges/TRACK, and John Suzuki, VP of Sales with HomeAway, toasted to the newly formed partnership. John Suzuki explained briefly to HomeAway customers the benefits the integration between TRACK Pulse and HomeAway's Property Management Systems (PMS) would bring to rental properties globally. Matt Renner, VP of Sales with ResortsandLodges/TRACK, quickly demonstrated the benefits of TRACK Pulse and the integration between the two platforms. TRACK Pulse [...]

27 03, 2015

Agent Set Up in TRACK Pulse

2015-03-27T15:13:44+00:00Reservation Sales, TRACK | PULSE|

Setting up agents with smart routing across multiple queues with internal and remote vacation planner agents may seem like a daunting task.  With TRACK Pulse it isn't. It's actually very simple and intuitive.  Here is a video explaining some of the functionality and capabilities of how to do this. https://www.youtube.com/watch?v=EEWAfRFW-OY