Business Type

||Business Type
Business Type2018-08-16T17:40:05+00:00

TRACK | BUSINESS TYPE

hotel-resort-property

TRACK For Hotels and Resorts

TRACK is the leading cloud platform for hotels & resorts.  Top properties throughout North America rely on TRACK to power over $1 billion in annual reservation sales. We scale with your business and partner with some of the world’s largest hoteliers.

  • Scale Across Multiple Properties and Teams — In an industry that is seeing increasing consolidation of properties, on a corporate or consultative level, software needs to scale quickly and efficiently. TRACK provides products that resolve this critical business issue. Expand and scale across multiple departments and properties, seamlessly, to improve efficiency and guest experience.
  • Dedicated Success Manager — A pitfall facing many SaaS companies, is that they do not support their customer, once the contract is signed. At TRACK, our customers come first, and we put your needs ahead of all others. All TRACK customers are assigned a dedicated success manager, to help deploy, train and empower.
  • Choose What’s Needed — Choose the products and services needed for your business needs. TRACK’s open API and development team, helps to align with existing systems and platforms. TRACK integrates with several hospitality and PMS systems, out-of-the-box.
  • Better Customer Service and Guest Management — Serve your customers from initial point-of-contact, to during their stay with TRACK PMS and CRM platforms. By creating a winning guest experience, your hotel will create lifelong advocates.
  • Market to Existing Customers with Ease — Create custom events and segment guest data with ease using TRACK CRM. Create marketing automation templates based off of events, send email marketing campaigns and align guest services, sales and marketing with TRACK.

BRITTAIN RESORTS & HOTELS

Brittain Resorts increases Outbound Revenue by 23% with TRACK Pulse

Establishing an effective call center for 5,000 rooms and 12 resorts is no small feat. After a year of researching, Brittain Resorts and Hotels decided to make the conversion to TRACK Pulse and CRM. From the smooth interface and modern feel of the software, to the dashboards and reporting, everyone at Brittain Resorts & Hotels is experiencing the benefits.

vacation-rental-beach-homes

Vacation Rentals

TRACK helps vacation rental management companies book more business and seamlessly communicate with guests. Booking reservations for multiple properties can be a challenge, because of unique demands of the location and seasonality; or your organization may be working to manage a portfolio of privately-held units. TRACK solves these critical issues to the vacation rental industry in the following ways:

  • Unified Guest Profiles — All communications and marketing data are recorded at the guest-level, to create one-to-one experiences and world-class services. No need to pull disparate data from multiple platforms, to effectively manage your guest’s experience.
  • CRM — TRACK CRM is an industry-first product focusing, on more than marketing and sales. Capturing guest relationship data at every touchpoint, to create a dynamic customer profile which can be utilized by your entire organization.
  • Marketing — Reach customers at each stage of the customer lifecycle, including awareness, acquisition, booking, pre-stay, and post-stay to deliver a world class hospitality experience. Drive better results with smarter decisions from one integrated platform.
  • Contact Center — Centralizing voice, email, OTA secure messaging, SMS, and social media communication in TRACK contact center emphasizes the desire to deliver an exceptional guest experience from first interaction and beyond.
  • PMS (Property Management System) —  All housekeeping, maintenance and special requests are managed in one platform, with TRACK PMS.

If you’re managing 10 rental properties or 100, TRACK allows your team to expand and conquer. Choose from the products that meet your needs; grow your business; and delight your guests during the process. All TRACK customers are assigned a Success Manager, to onboard staff and implement the chosen applications (products).

CABIN RENTAL COMPANY COLLECTS DATA FOR 5X MORE CONTACTS

A Cabin Rental Company Exemplifies How to Collect Prospective Guest Data

This cabin rental company was able to collect the information of 1816 prospective guests, using TRACK Pulse over a two month period. The average PMS system collects 351 contacts in the same timeframe, which are primarily reservations. With the new information collected from TRACK Pulse, this cabin rental company is able to expand their reach and remarket their $1,000-$2,500 vacation rentals to more prospective guests.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | BUSINESS TYPE

TRACK For Hotels and Resorts

TRACK is the leading cloud platform for hotels & resorts.  Top properties throughout North America rely on TRACK to power over $1 billion in annual reservation sales. We scale with your business and partner with some of the world’s largest hoteliers.
  • Scale Across Multiple Properties and Teams -- In an industry that is seeing increasing consolidation of properties, on a corporate or consultative level, software needs to scale quickly and efficiently. TRACK provides products that resolve this critical business issue. Expand and scale across multiple departments and properties, seamlessly, to improve efficiency and guest experience.
  • Dedicated Success Manager -- A pitfall facing many SaaS companies, is that they do not support their customer, once the contract is signed. At TRACK, our customers come first, and we put your needs ahead of all others. All TRACK customers are assigned a dedicated success manager, to help deploy, train and empower.
  • Choose What’s Needed -- Choose the products and services needed for your business needs. TRACK’s open API and development team, helps to align with existing systems and platforms. TRACK integrates with several hospitality and PMS systems, out-of-the-box.
  • Better Customer Service and Guest Management -- Serve your customers from initial point-of-contact, to during their stay with TRACK PMS and CRM platforms. By creating a winning guest experience, your hotel will create lifelong advocates.
  • Market to Existing Customers with Ease -- Create custom events and segment guest data with ease using TRACK CRM. Create marketing automation templates based off of events, send email marketing campaigns and align guest services, sales and marketing with TRACK.
BRITTAIN RESORTS & HOTELS Brittain Resorts increases Outbound Revenue by 23% with TRACK Pulse Establishing an effective call center for 5,000 rooms and 12 resorts is no small feat. After a year of researching, Brittain Resorts and Hotels decided to make the conversion to TRACK Pulse and CRM. From the smooth interface and modern feel of the software, to the dashboards and reporting, everyone at Brittain Resorts & Hotels is experiencing the benefits.

Vacation Rentals

TRACK helps vacation rental management companies book more business and seamlessly communicate with guests. Booking reservations for multiple properties can be a challenge, because of unique demands of the location and seasonality; or your organization may be working to manage a portfolio of privately-held units. TRACK solves these critical issues to the vacation rental industry in the following ways:
  • Unified Guest Profiles -- All communications and marketing data are recorded at the guest-level, to create one-to-one experiences and world-class services. No need to pull disparate data from multiple platforms, to effectively manage your guest’s experience.
  • CRM -- TRACK CRM is an industry-first product focusing, on more than marketing and sales. Capturing guest relationship data at every touchpoint, to create a dynamic customer profile which can be utilized by your entire organization.
  • Marketing -- Reach customers at each stage of the customer lifecycle, including awareness, acquisition, booking, pre-stay, and post-stay to deliver a world class hospitality experience. Drive better results with smarter decisions from one integrated platform.
  • Contact Center -- Centralizing voice, email, OTA secure messaging, SMS, and social media communication in TRACK contact center emphasizes the desire to deliver an exceptional guest experience from first interaction and beyond.
  • PMS (Property Management System) --  All housekeeping, maintenance and special requests are managed in one platform, with TRACK PMS.
If you’re managing 10 rental properties or 100, TRACK allows your team to expand and conquer. Choose from the products that meet your needs; grow your business; and delight your guests during the process. All TRACK customers are assigned a Success Manager, to onboard staff and implement the chosen applications (products). CABIN RENTAL COMPANY COLLECTS DATA FOR 5X MORE CONTACTS A Cabin Rental Company Exemplifies How to Collect Prospective Guest Data This cabin rental company was able to collect the information of 1816 prospective guests, using TRACK Pulse over a two month period. The average PMS system collects 351 contacts in the same timeframe, which are primarily reservations. With the new information collected from TRACK Pulse, this cabin rental company is able to expand their reach and remarket their $1,000-$2,500 vacation rentals to more prospective guests.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.