Business Size

Business Size2018-10-01T20:13:18+00:00

TRACK | BUSINESS SIZE

Small

Nimble and rapidly evolving due to economical shifts and digital innovations becoming more affordable, small resorts and family-owned hotels are seeing the greatest transformation. TRACK offers affordable and highly customized solutions for small business owners and managers.

Small resorts, lodges and hotels can now access the same tools that “the big dogs” in the industry have been utilizing to improve their bottom-line, and guest experience.

Learning new platforms then maintaining them, can be a challenge for small resort or hotel staff — due to time constraints and wearing many hats. The TRACK team provides quick onboarding and an omni-channel platform that is intuitive and easy-to-use.

Integrate live chat and begin capturing leads via your website; use “smart” marketing automation to stay in touch with your guests and create lifelong brand advocates; manage all bookings, sales, listings and housekeeping in one platform; and streamline processes across every situational business need.

TRACK welcomes businesses of all sizes and types. With over 20 years serving the hospitality industry, our team has seen nearly every budget and business model. We’re here to help small hoteliers find success and prosperity. All small business customers are assigned a customer success manager, to help them onboard TRACK products, as well as integrate with other existing platforms or technologies.

Give us a call for your free consultation, today. What are you waiting for?

Midsize

Midsize hoteliers and resort management firms are the bread-and-butter of the the hospitality industry. With several properties under management, midsize hospitality organizations must remain agile and be able to manage across a larger geographic area with ease — oftentimes under a tight budget.

With a variety of properties under management, midsize hoteliers are faced with reservation and guest services logistics that don’t fit into a defined mold. TRACK optimizes processes for midsize hospitality firms, creating efficient and profitable results.

Using the funnel method, TRACK also helps to refine sales processes, marketing, and operations best-practices. By aligning sales and marketing, then utilizing the correct property management system, midsize businesses are poised to win lifelong guests.

Another challenge facing midsize businesses is selection of the appropriate IT technology and application, then supporting these platforms over the course of months and years. Investing in the wrong technology can swiftly reverse the benefits and turn into a customer service nightmare. At TRACK, our team practices “servant leadership,” meaning that we put the needs of our customers and business partners above all.

TRACK also plugs into several leading hospitality applications or can be integrated with existing digital infrastructure, utilizing an open API key.

Partnering with TRACK, means ongoing support, coaching and the successes gained from making a leap into a new platform. Each TRACK partner is assigned a customer success manager, to handle implementation and ongoing support. FAQs can also be accessed in our extensive support documentation.

Enterprise

Scale at the speed of enterprise with TRACK. Bridging the gap across thousands of rooms and dozens of properties can be a substantial organizational challenge. Integrate all of your properties with one, end-to-end cloud platform.

A substantial challenge to enterprise hoteliers is the ability to create a uniform brand experience. With rapid staffing changes — churn, new hires and technical skill gaps — managers and executives of enterprise businesses are tasked with solving problems which smaller hospitality organizations simply do not have to deal with.

TRACK integrates with your contact center team, sales, online and guest services, with the ability to onboard new staff and property acquisitions, with ease.

Staff will enjoy the intuitive dashboards with an optimized user experience and management will appreciate data visualization of their business units and teams. Many hospitality applications still operate on basic spreadsheet architecture, developed in the 1990s. TRACK is designed to function and look similar to many marketing and sales CRMS, but only include the features needed by enterprise hospitality firms.

Improve your Net Promoter Score and top-of-mind awareness, by meeting guests at every step in their customer journey. Guests will be in awe because staff seem to be one step ahead — from booking a reservation, ordering service and checking out. Deliver an award-winning stay and your guests will be more likely to share with friends via social media and word-of-mouth, improving brand recognition and affinity.

Our experience serving enterprise clients transcends the competition. The TRACK team is confident that we’ll rise to the challenge, uncover opportunities and help align your business needs for many years to come.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | BUSINESS SIZE

Small

Nimble and rapidly evolving due to economical shifts and digital innovations becoming more affordable, small resorts and family-owned hotels are seeing the greatest transformation. TRACK offers affordable and highly customized solutions for small business owners and managers. Small resorts, lodges and hotels can now access the same tools that “the big dogs” in the industry have been utilizing to improve their bottom-line, and guest experience. Learning new platforms then maintaining them, can be a challenge for small resort or hotel staff -- due to time constraints and wearing many hats. The TRACK team provides quick onboarding and an omni-channel platform that is intuitive and easy-to-use. Integrate live chat and begin capturing leads via your website; use “smart” marketing automation to stay in touch with your guests and create lifelong brand advocates; manage all bookings, sales, listings and housekeeping in one platform; and streamline processes across every situational business need. TRACK welcomes businesses of all sizes and types. With over 20 years serving the hospitality industry, our team has seen nearly every budget and business model. We’re here to help small hoteliers find success and prosperity. All small business customers are assigned a customer success manager, to help them onboard TRACK products, as well as integrate with other existing platforms or technologies. Give us a call for your free consultation, today. What are you waiting for?

Midsize

Midsize hoteliers and resort management firms are the bread-and-butter of the the hospitality industry. With several properties under management, midsize hospitality organizations must remain agile and be able to manage across a larger geographic area with ease -- oftentimes under a tight budget. With a variety of properties under management, midsize hoteliers are faced with reservation and guest services logistics that don’t fit into a defined mold. TRACK optimizes processes for midsize hospitality firms, creating efficient and profitable results. Using the funnel method, TRACK also helps to refine sales processes, marketing, and operations best-practices. By aligning sales and marketing, then utilizing the correct property management system, midsize businesses are poised to win lifelong guests. Another challenge facing midsize businesses is selection of the appropriate IT technology and application, then supporting these platforms over the course of months and years. Investing in the wrong technology can swiftly reverse the benefits and turn into a customer service nightmare. At TRACK, our team practices “servant leadership,” meaning that we put the needs of our customers and business partners above all. TRACK also plugs into several leading hospitality applications or can be integrated with existing digital infrastructure, utilizing an open API key. Partnering with TRACK, means ongoing support, coaching and the successes gained from making a leap into a new platform. Each TRACK partner is assigned a customer success manager, to handle implementation and ongoing support. FAQs can also be accessed in our extensive support documentation.

Enterprise

Scale at the speed of enterprise with TRACK. Bridging the gap across thousands of rooms and dozens of properties can be a substantial organizational challenge. Integrate all of your properties with one, end-to-end cloud platform. A substantial challenge to enterprise hoteliers is the ability to create a uniform brand experience. With rapid staffing changes -- churn, new hires and technical skill gaps -- managers and executives of enterprise businesses are tasked with solving problems which smaller hospitality organizations simply do not have to deal with. TRACK integrates with your contact center team, sales, online and guest services, with the ability to onboard new staff and property acquisitions, with ease. Staff will enjoy the intuitive dashboards with an optimized user experience and management will appreciate data visualization of their business units and teams. Many hospitality applications still operate on basic spreadsheet architecture, developed in the 1990s. TRACK is designed to function and look similar to many marketing and sales CRMS, but only include the features needed by enterprise hospitality firms. Improve your Net Promoter Score and top-of-mind awareness, by meeting guests at every step in their customer journey. Guests will be in awe because staff seem to be one step ahead -- from booking a reservation, ordering service and checking out. Deliver an award-winning stay and your guests will be more likely to share with friends via social media and word-of-mouth, improving brand recognition and affinity. Our experience serving enterprise clients transcends the competition. The TRACK team is confident that we’ll rise to the challenge, uncover opportunities and help align your business needs for many years to come.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.