Call Scoring

Call Scoring2018-08-08T13:40:14+00:00

TRACK | CALL SCORING

TRACK HS provides revolutionary precision in guiding the performance of hospitality contact centers and sales teams. Our internal team uses the same platform to score call performance and exceed sales goals. Our philosophy is to practice what we preach and continually improve our products by using them day-in-day-out. Deploy a fully scalable call scoring model to better serve customers, train employees and meet revenue goals. TRACK utilizes a points-based system for a variety of KPIs: accuracy, calls answered, average handle time, call scoring, total revenue, outbound revenue and closed leads. Our development team can also help craft customized KPIs, suited to specific business objectives. Each agent receives points based on their performance related to each individual KPI. Establish weighted and point scaling models with ease, to strategically analyze seasonal activities or quarterly objectives.

Agent-Level Deployment

TRACK HS provides revolutionary precision in guiding the performance of hospitality contact centers and sales teams. Our internal team uses the same platform to score call performance and exceed sales goals. Our philosophy is to practice what we preach and continually improve our products by using them day-in-day-out. Deploy a fully scalable call scoring model to better serve customers, train employees and meet revenue goals.

Points-Based System

TRACK utilizes a points-based system for a variety of KPIs: accuracy, calls answered, average handle time, call scoring, total revenue, outbound revenue and closed leads. Our development team can also help craft customized KPIs, suited to specific business objectives. Each agent receives points based on their performance related to each individual KPI. Establish weighted and point scaling models with ease, to strategically analyze seasonal activities or quarterly objectives.

Call Scoring

Establish Goals

Establish goals for agents, teams and the entire company, to ensure performance 365-days-a-year. A custom goal dashboard comes as standard with TRACK contact center products. Visualize the activities of the contact center and sales teams, across outbound and inbound touchpoints. Conversions are recorded, along with the associated revenue metrics.

Scoring Templates

Define automated scoring templates with weights, points, and averages. Scoring templates are essential to effective performance management of the contact center, guest services, and sales teams. TRACK’s 20-plus years of serving the hospitality industry mean that the product has been honed to precision. Easily update templates based on seasonal demands or shifts in business objectives.

Establishing call scoring can be a daunting task, but the TRACK customer success team is here to support the process — from launch to years into product use. Access the full range of call scoring feature in the support page, or contact us to learn more about how call scoring can revolutionize contact center performance.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | CALL SCORING

Call Scoring

TRACK HS provides revolutionary precision in guiding the performance of hospitality contact centers and sales teams. Our internal team uses the same platform to score call performance and exceed sales goals. Our philosophy is to practice what we preach and continually improve our products by using them day-in-day-out. Deploy a fully scalable call scoring model to better serve customers, train employees and meet revenue goals. TRACK utilizes a points-based system for a variety of KPIs: accuracy, calls answered, average handle time, call scoring, total revenue, outbound revenue and closed leads. Our development team can also help craft customized KPIs, suited to specific business objectives. Each agent receives points based on their performance related to each individual KPI. Establish weighted and point scaling models with ease, to strategically analyze seasonal activities or quarterly objectives.

Agent-Level Deployment

TRACK HS provides revolutionary precision in guiding the performance of hospitality contact centers and sales teams. Our internal team uses the same platform to score call performance and exceed sales goals. Our philosophy is to practice what we preach and continually improve our products by using them day-in-day-out. Deploy a fully scalable call scoring model to better serve customers, train employees and meet revenue goals.

Points-Based System

TRACK utilizes a points-based system for a variety of KPIs: accuracy, calls answered, average handle time, call scoring, total revenue, outbound revenue and closed leads. Our development team can also help craft customized KPIs, suited to specific business objectives. Each agent receives points based on their performance related to each individual KPI. Establish weighted and point scaling models with ease, to strategically analyze seasonal activities or quarterly objectives.

Establish Goals

Establish goals for agents, teams and the entire company, to ensure performance 365-days-a-year. A custom goal dashboard comes as standard with TRACK contact center products. Visualize the activities of the contact center and sales teams, across outbound and inbound touchpoints. Conversions are recorded, along with the associated revenue metrics.

Scoring Templates

Define automated scoring templates with weights, points, and averages. Scoring templates are essential to effective performance management of the contact center, guest services, and sales teams. TRACK’s 20-plus years of serving the hospitality industry mean that the product has been honed to precision. Easily update templates based on seasonal demands or shifts in business objectives.

Establishing call scoring can be a daunting task, but the TRACK customer success team is here to support the process -- from launch to years into product use. Access the full range of call scoring feature in the support page, or contact us to learn more about how call scoring can revolutionize contact center performance.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.