Auditing

Auditing2018-08-08T13:41:00+00:00

TRACK | AUDITING

Establishing effective call auditing is necessary to maintain quality relationships between contact center agents, sales, service and guests. TRACK can help your team execute best-practices for call auditing in a variety of ways. Let’s take a dive into call auditing capabilities that can be implemented across all guest-facing divisions of the business.

Reporting

An agent call audit summary report is available with robust features, including: unique call IDs to track every interaction for compliance audits; a sort function to filter by agent, date, sale and guest demographic data; and, audit in real-time, across the entire contact center team.

Outbound & Inbound Call Recording

Outbound and inbound call recording features can be established to meet your compliance teams’ audit needs. Store calls for as long as necessary on the cloud and access via TRACK’s robust reporting for audit, compliance and training purposes.

TRACK Pulse Call Auditing

Compliance

Establish compliance for inbound and outbound call, chat and email. Depending on individual state law, call recording requires the agent disclose that the conversation is recorded for training or service improvement. TRACK helps establish compliance best-practices related to such regulatory standards. This can be a daunting task, but we’ve helped dozens of hoteliers become uniformly compliant.

Guest Services

Effective auditing extends beyond the call and to facilities staff using TRACK products. Record maintenance, room service and housekeeping records, to ensure guests and staff alike are held accountable for their actions. Maintaining a log of requests by guests not only improves the experience of their stay, but ensures that if there is a dispute, all interactions are properly documented. In today’s world, it’s important to notate all interactions between guests and staff.

Auditing calls, chats and other guest communications is essential to operating a healthy business and to providing top-notch service. TRACK makes auditing and monitoring communications a simpler, more straightforward task. Connect with us to for further information on auditing or to schedule a demo of TRACK cloud products and services.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | AUDITING

TRACK Pulse Call Auditing

Establishing effective call auditing is necessary to maintain quality relationships between contact center agents, sales, service and guests. TRACK can help your team execute best-practices for call auditing in a variety of ways. Let’s take a dive into call auditing capabilities that can be implemented across all guest-facing divisions of the business.

Reporting

An agent call audit summary report is available with robust features, including: unique call IDs to track every interaction for compliance audits; a sort function to filter by agent, date, sale and guest demographic data; and, audit in real-time, across the entire contact center team.

Outbound & Inbound Call Recording

Outbound and inbound call recording features can be established to meet your compliance teams’ audit needs. Store calls for as long as necessary on the cloud and access via TRACK’s robust reporting for audit, compliance and training purposes.

Compliance

Establish compliance for inbound and outbound call, chat and email. Depending on individual state law, call recording requires the agent disclose that the conversation is recorded for training or service improvement. TRACK helps establish compliance best-practices related to such regulatory standards. This can be a daunting task, but we’ve helped dozens of hoteliers become uniformly compliant.

Guest Services

Effective auditing extends beyond the call and to facilities staff using TRACK products. Record maintenance, room service and housekeeping records, to ensure guests and staff alike are held accountable for their actions. Maintaining a log of requests by guests not only improves the experience of their stay, but ensures that if there is a dispute, all interactions are properly documented. In today’s world, it’s important to notate all interactions between guests and staff.

Auditing calls, chats and other guest communications is essential to operating a healthy business and to providing top-notch service. TRACK makes auditing and monitoring communications a simpler, more straightforward task. Connect with us to for further information on auditing or to schedule a demo of TRACK cloud products and services.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.