Services

|Services
Services2018-08-08T13:35:37+00:00
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TRACK | SERVICES

TRACK Coaching Sessions and Auditing allows you to maximize the performance of your Reservation Agents within the application. Ensure that your team is following your best practices, and listen to recorded calls for internal training sessions to ensure your team is delivering 100% guest satisfaction.

Call Scoring

TRACK HS provides revolutionary precision in guiding the performance of hospitality contact centers and sales teams. Our internal  team uses the same platform to score call performance and exceed sales goals. Our philosophy is to practice what we preach, and continually improve our products by using them day-in-day-out. Deploy a fully scalable call scoring model to better serve customers, train employees and meet revenue goals.

Coaching

Coaching is paramount to creating robust contact center and sales teams. TRACK is developed to make the challenge of coaching many employees — oftentimes across multiple facilities or properties — a more straightforward task. Whether your business is a small, family owned resort with a few sales or customer service seats, or an enterprise-level hotelier with 1000s of rooms to manage, and hundreds of staff; TRACK will scale to meet demands.

Auditing

Establishing effective call auditing is necessary to maintain quality relationships between contact center agents, sales, service and guests. TRACK can help your team execute best-practices for call auditing in a variety of ways. Let’s take a dive into call auditing capabilities that can be implemented across all guest-facing divisions of the business.

Overflow Contact Center

TRACK provides overflow contact center services to our clients, using onshore contact center talent. The challenge for hoteliers is managing traffic during peak seasonal activity or during large events and conferences, that require extra staff on-call.

Another unique challenge for some resorts is the location — finding talent in a remote location is nearly impossible. Nevertheless, it can be a difficult task to recruit, train and retain staff, so let the experts help with this task. TRACK HS fully integrates with overflow call centers in our extensive hospitality service network.

Reservation Performance Consulting

Reservation performance consulting services are critical to creating sound operations processes for contact center and sales teams of all sizes. TRACK helps you achieve these goals in a variety of ways, at a consultative level as well as with enablement utilizing TRACK products. Creating best-practices for the entire team results in happier customers and a better net promoter score.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

Open Laptop Computer with Mouse

TRACK | SERVICES

TRACK Coaching Sessions and Auditing allows you to maximize the performance of your Reservation Agents within the application. Ensure that your team is following your best practices, and listen to recorded calls for internal training sessions to ensure your team is delivering 100% guest satisfaction.

Call Scoring

TRACK HS provides revolutionary precision in guiding the performance of hospitality contact centers and sales teams. Our internal team uses the same platform to score call performance and exceed sales goals. Our philosophy is to practice what we preach, and continually improve our products by using them day-in-day-out. Deploy a fully scalable call scoring model to better serve customers, train employees and meet revenue goals.

Coaching

Coaching is paramount to creating robust contact center and sales teams. TRACK is developed to make the challenge of coaching many employees -- oftentimes across multiple facilities or properties -- a more straightforward task. Whether your business is a small, family owned resort with a few sales or customer service seats, or an enterprise-level hotelier with 1000s of rooms to manage, and hundreds of staff; TRACK will scale to meet demands.

Auditing

Establishing effective call auditing is necessary to maintain quality relationships between contact center agents, sales, service and guests. TRACK can help your team execute best-practices for call auditing in a variety of ways. Let’s take a dive into call auditing capabilities that can be implemented across all guest-facing divisions of the business.

Overflow Contact Center

TRACK provides overflow contact center services to our clients, using onshore contact center talent. The challenge for hoteliers is managing traffic during peak seasonal activity or during large events and conferences, that require extra staff on-call.

Another unique challenge for some resorts is the location -- finding talent in a remote location is nearly impossible. Nevertheless, it can be a difficult task to recruit, train and retain staff, so let the experts help with this task. TRACK HS fully integrates with overflow call centers in our extensive hospitality service network.

Reservation Performance Consulting

Reservation performance consulting services are critical to creating sound operations processes for contact center and sales teams of all sizes. TRACK helps you achieve these goals in a variety of ways, at a consultative level as well as with enablement utilizing TRACK products. Creating best-practices for the entire team results in happier customers and a better net promoter score.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.