Minneapolis — February 5, 2016 — TRACK Hospitality Software (TRACK) announced today that their cloud call center, CRM and lead management product TRACK PULSE has gone live for Brittain Resorts & Hotels, one of the largest independent onsite property management companies in North America. With 13 Beachfront Condo Hotels and Resorts, Brittain Resorts & Hotels deploys over 80 dedicated call agents, to field as many as 5,000 calls per day.
“Brittain Resorts manages the finest condo hotel properties in Myrtle Beach. They have built an incredible company to be admired. They represent the type of business our software and people are capable of performing at a high level for. We set very aggressive goals for this integration and our team delivered.” said Ryan Bailey, CEO. Brittain Resorts & Hotels successfully transitioned from a legacy solution to TRACK PULSE to manage it’s call center reservation sales. Ease of use of the software and cost savings were 2 of the main reasons for the switch to TRACK Pulse.
“Switching to TRACK PULSE was a seamless process. We moved our 80 reservation agents to TRACK Pulse and have not had any significant issues. We have seen an actual increase in employee engagement in the application because it is easy to use. We saw an ROI on the cost of the system for the year in the first 40 days while saving significant cost vs our previous system. The TRACK Team, working with our leadership and management staff, did everything they said they would do and they launched us on time. We are very happy,” said Matthew Brittain CEO of Brittain Resorts & Hotels.
About Track PULSE
TRACK Pulse is an enterprise Cloud based Call Center Software with powerful built in CRM, Sales and Lead Management Tools. Specifically designed for the needs of the modern reservations call center.
For more information visit www.trackhs.com
About Brittain Resorts & Hotels
Brittain Resorts & Hotels is the leader in Condo hotels and family vacations in Myrtle Beach South Carolina. With 13 Condo Hotels and over 3,000 available rooms, you can count on an amazing family vacation when booking with Brittain Resorts & Hotels.
For more information visit www.brittainresorts.com