Pulse / Property Management Software Updates

TRACK Surveys

TRACK Surveys

We have released an exciting new feature available as a new upgrade module for TRACK Pulse / CRM and Property Management Software users. TRACK Surveys is an upgraded feature that will require current users to request pricing and details from sales which can be reached here info@trackhs.com.

Surveys are totally customizable and will allow customers to get feedback from travelers throughout the buyers journey. This includes but is not limited to:

  • After the initial booking – gaining feedback for how the reservation process / experience is
  • After check-in – gaining feedback how their unit or room is or how the check-in process was
  • After check-out – gaining feedback on how their overall stay was.

For Vacation Rental Managers, it is also possible to create surveys to send to Owners with conditional send rules to ensure the Owners are happy with the service they are receiving.

When activated, Surveys will be found in the configuration tab under CRM setup

TRACK Survey Setup

TRACK Surveys include the following features:

  • Send via SMS Text Message or Email
  • Respond via Email
  • Create reusable questions
  • Aggregate responses across multiple surveys
  • Mobile responsive design
  • Customizable look and feel
  • Customizable questions by category

TRACK Included 2 reports out of the box for surveys with more detailed reports to come soon.

  • Survey Summary
  • Question Summary

TRACK Survey Reports

TRACK Survey Summary Report

If you would like to try Surveys, contact your account manager or customer success manager for more information and a demonstration of TRACK Surveys!