Release Notes | May 12th, 2020

TRACK CRM

Enhancement:

Survey Conditions: In Triggers and Automations with the object of a survey response there are now conditions for segmenting the surveys based on location, brand, or campaign. If the survey was generated from a reservation the survey response email can be conditioned by unit, unit node, unit role or campaign. If the survey was generated from a sale the survey response email can be conditioned by sales link, brand, or campaign. A use of this would be when a survey is completed, depending on the location or campaign, the PM may want to direct the guest to share that survey in a different location.
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TRACK PM

New Feature:

Cancellation Reasons:
Cancellation reasons can now be configured and added at the time of cancellation to a reservation. The cancellation reason will be provided to channels as well. Specifically, Homeaway will receive if the cancellation is guest initiated or PM/owner initiated. In the configuration of each reason, this variable can be associated with the reason. For Airbnb, there are a select number of reasons that are allowed and we have created factory reasons that are pre-mapped to the Airbnb reasons. Airbnb reservations will only be shown the Airbnb mapped options.
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