Contact Center

||Contact Center
Contact Center2018-08-14T12:47:56+00:00

TRACK | PULSE CONTACT CENTER

An Omnichannel Experience for your Contact Center

Bring multiple systems together into a singular solution is guaranteed to increase your agents satisfaction. With TRACK’s Contact Center you will no longer need to source multiple vendors to satisfy your guest communication needs. TRACK’s contact center, while bringing voice, chat, SMS, email, and more into a singular platform, also allows you to create complex call routing flows that get the right calls to the right people at any time of the day.

  • Multi-conversation mode, agents can handle multiple conversations at any given time. New or less skilled agents you can control how many they can handle as well.

  • Compliance Requirements allow you to get the best data and understand your contact center performance.

  • Complex Routing all configured within a singular interface that you no longer need to involve IT if you don’t want or need to.

  • Cloud based voicemail boxes allow you to manage, listen, and never miss a voicemail again.

TRACK Pulse Contact CenterTRACK Pulse Contact Center

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | PULSE CONTACT CENTER

AGENT OPTIMIZATION that Closes More Leads

Optimize your contact center based on inbound call volume, caller request type, new or returning inquiry and many other integrated features. Give your reservation team the tools needed to have smart communications with every contact call and email sent to prospects and guests. The Agent Dashboard allows your Agents to stay focused on connecting with your highest priority leads, and manage their days with leads that need follow up.

  • Automatically route calls based on type and call volume to next available agent.
  • Smart routing feature automatically tries to route guest to last agent contact. Creating a seamless, one-to-one experience.
  • Send calls to highest converting agent automatically and rank agents.
  • Create customized workflows that can accommodate different properties, brands or other necessary workflow paths.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.