Status Board

|||Status Board
Status Board2018-08-09T12:50:31+00:00

TRACK | STATUS BOARD

Get a comprehensive understanding of how your Contact Center is operating by viewing the Status Board. From this area, Managers and Agents are able to see how many calls and chats are currently in waiting, see what current communications are taking place, and what agents current status is.

  • Analyze performance metrics for your Contact Center including: Calls, Calls in Queue, Max Time in Queue, Conversion Rate, and Abandon Rate.

  • Get detailed information on the Contact with whom your Agents are communicating in real time including their lead status, marketing campaigns associated with the Contact, and duration of call conversation.

  • Filter activity by queue for businesses operating multiple locations/contact centers.

Status Board

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | STATUS BOARD

Status Board

Get a comprehensive understanding of how your Contact Center is operating by viewing the Status Board. From this area, Managers and Agents are able to see how many calls and chats are currently in waiting, see what current communications are taking place, and what agents current status is.

  • Analyze performance metrics for your Contact Center including: Calls, Calls in Queue, Max Time in Queue, Conversion Rate, and Abandon Rate.
  • Get detailed information on the Contact with whom your Agents are communicating in real time including their lead status, marketing campaigns associated with the Contact, and duration of call conversation.
  • Filter activity by queue for businesses operating multiple locations/contact centers.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.