Reporting

Reporting2018-10-01T19:57:30+00:00

TRACK | REPORTING

Business Intelligence to Allow Any Company to Grow

Expedite your decision making process with enterprise level business intelligence at your fingertips. Get real time insights into: abandonment rates, handle times, lead to conversion rates, inbound and outbound conversion rates, Agent productivity, campaign statistics and more. Get the information you need to grow your business with TRACK.

  • Over 80 reporting templates available out-of-the box.

  • Design your own custom reports, data segmentation and dashboards.

  • Get a unified view of your business’ performance.

  • Track your entire team in one application and dashboard.

  • Measure and display your company’s Service Level Agreements (SLA) at any time.

  • Analyze performance metrics for your Contact Center including: Calls, Calls in Queue, Max Time in Queue, Conversion Rate, and Abandon Rate.

  • Built to support multi-branded, multi-vocational contact centers while efficiently reporting enterprise level BI.

Abandonment Summary
Calls Leads Lost Report

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | REPORTING

Abandonment Summary
Calls Leads Lost Report

Business Intelligence to Allow Any Company to Grow

Expedite your decision making process with enterprise level business intelligence at your fingertips. Get real time insights into: abandonment rates, handle times, lead to conversion rates, inbound and outbound conversion rates, Agent productivity, campaign statistics and more. Get the information you need to grow your business with TRACK.

  • Over 80 reporting templates available out-of-the box.
  • Design your own custom reports, data segmentation and dashboards.
  • Get a unified view of your business’ performance.
  • Track your entire team in one application and dashboard.
  • Measure and display your company's Service Level Agreements (SLA) at any time.
  • Analyze performance metrics for your Contact Center including: Calls, Calls in Queue, Max Time in Queue, Conversion Rate, and Abandon Rate.
  • Built to support multi-branded, multi-locational contact centers while efficiently reporting enterprise level BI.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.