Chat

Chat2018-10-01T19:53:57+00:00

TRACK | CHAT

Developed for Hospitality and Today’s Mobile World

Integrate Chat with your contact center team and track guest communications within a single software application. Integrating chat into your business helps customers connect with booking agents easily, from mobile devices, as well as on your website. Chat is quickly becoming the preferred communication channel for customers in travel and hospitality. TRACK chat is easy-to-use and integrates with your website, to turn it into a lead generating machine.

Engage

TRACK Chat empowers the communication experts in your company to engage, convert, and support website visitors. Connect the lowest converting channel (e-commerce and online bookings) with your contact center to increase revenue and customer satisfaction.

Integrate

Eliminate fragmented communications within your guest platforms. TRACK Chat seamlessly integrates into TRACK Pulse, TRACK CRM, and your Property Management System, creating a central hub of data integrity and clarity, contact management, and contact center performance. API Partners allow you to integrate the right way. Don’t waste time on data mining that is delayed, inaccurate, and misleading.

Automate

Connect guests with the right agents using TRACK’s skill-based routing with intelligent rapport building assignment. Integrated with TRACK’s CRM, guest history is brought to the agent’s fingertips, creating a world-class efficiency and effectiveness in your contact center.

Flexible

Built from the ground up with all size companies in mind. From one agent to 100’s, TRACK Chat allows the customization you expect for even the most complex companies.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | CHAT

Developed for Hospitality and Today’s Mobile World

Integrate Chat with your contact center team and track guest communications within a single software application. Integrating chat into your business helps customers connect with booking agents easily, from mobile devices, as well as on your website. Chat is quickly becoming the preferred communication channel for customers in travel and hospitality. TRACK chat is easy-to-use and integrates with your website, to turn it into a lead generating machine.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.