Agent Optimization

Agent Optimization2018-10-02T22:01:59+00:00

TRACK | AGENT OPTIMIZATION

Hospitality is no different than any other industry. Spending time and money on agents is critical to their success. Without a singular place to have managers and agents alike to measure and display how any agent is performing is critical. Utilizing TRACK’s core agent performance services will allow any new or seasoned agent to rise to the top.

  • Score calls to make sure the agents are following the right call path. Mystery shopping is a thing of the past, agents know when they are being mystery shopped.

  • Audit calls to ensure that the your company is getting the most out of the software, while understanding what types of conversations are coming into your contact center.

Call Scoring
  • Guarantee your sales agents are generating outbound revenue using your company’s best practices. From following your call script to completing call dispositions in a timely fashion — it’s all available to review and report on in TRACK.

  • Setting goals allows you to measure and display any agent, team, and company on how they are pacing each and every month.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | AGENT OPTIMIZATION

Call Scoring

Hospitality is no different than any other industry. Spending time and money on agents is critical to their success. Without a singular place to have managers and agents alike to measure and display how any agent is performing is critical. Utilizing TRACK's core agent performance services will allow any new or seasoned agent to rise to the top.

  • Score calls to make sure the agents are following the right call path. Mystery shopping is a thing of the past, agents know when they are being mystery shopped.
  • Audit calls to ensure that the your company is getting the most out of the software, while understanding what types of conversations are coming into your contact center.
  • Guarantee your sales agents are generating outbound revenue using TRACK’s best practices.
  • Setting goals allows you to measure and display any agent, team, and company on how they are pacing each and every month.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.