Pulse

Pulse2018-10-22T20:54:11+00:00

TRACK | PULSE

TRACK’s Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers’ needs. Increase conversions, improve customer experience and grow your revenue with TRACK Pulse, the leading guest communication platform for hospitality companies.

The Omnichannel experience in any contact center exposes additional complexities, however with TRACK Pulse it is easy to manage. Seamlessly connect all communication channels into a singular interface and skill your agents in a way that delivers every guest communication, how you want, to the agent you want, at the time you want. Built with enterprise redundancy and multi-carrier failovers servers ensures that your voice channel delivers the quality you expect.

Contact Center

Cloud contact center that connects to any phone system in the world. If you don’t like or don’t have your phone system, TRACK has a web-first solution that allows agents anywhere in the world connect to your guests with any internet connected device. Agents connect with your guests in anyway they want, from voice and web chat to text and email all within a singular user interface.

Chat

TRACK Chat is a mobile first consumer web chat platform that connects with the Contact Center and TRACK CRM. Give the agents everything they need to know about the consumer, from what web page they are on, to what they are trying, before they even send the message. Multiple chats, no problem, agents can manage multiple conversations if you want at any time.

Management Dashboard

Tired of not knowing what status agents are in, or how long they have been on any call or break? TRACK’s Status Board allows you the ultimate flexibility to see where agents are at any time. Gain a comprehensive understanding of what is happening with all of your calls: Are they holding? Are they abandoning? Who is handling them?

Agent Optimization

Manage all of your agent attributes in a single platform. This could include to setting and tracking goals, scoring and auditing calls. Having easy to manage coaching sessions and 1:1’s to increase even your top performers, and live monitoring of chats and calls from any device in any location.

Cloud Connect

If your current phone system isn’t cutting it. TRACK has a solution that is second to none. Since we work in the hospitality industry only, we are able to provide a solution specifically tailored to your business. Utilizing SIP technology with 99.999% uptime, TRACK can replace and hardware you are using today.

Business Intelligence

Have you tried to report on your Contact Center for years, but struggled to get a complete picture of uptime, conversion, revenue, and more? TRACK’s Business Intelligence with a single platform makes this easier than ever. Running complex contact centers servicing multiple brands, TRACK is built to handle every way you want to view your data. We work with multiple Hospitality management companies across multiple locations, time zones, and countries.

  • Over 80 reporting templates available out-of-the box.

  • Design your own custom reports, data segmentation and dashboards.

  • Get a unified view of your business’ performance.

  • Track your entire team in one application and dashboard.

  • Align contact center, sales, marketing, operations and management.

  • Email marketing and campaign reporting to track opens and conversions.

  • If it’s in TRACK you can create a report for it!

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

Open Laptop Computer with Mouse

TRACK | PULSE

TRACK’s Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers’ needs. Increase conversions, improve customer experience and grow your revenue with TRACK Pulse, the leading guest communication platform for hospitality companies.

The Omnichannel experience in any contact center exposes additional complexities, however with TRACK Pulse it is easy to manage. Seamlessly connect all communication channels into a singular interface and skill your agents in a way that delivers every guest communication, how you want, to the agent you want, at the time you want. Built with enterprise redundancy and multi-carrier failovers servers ensures that your voice channel delivers the quality you expect.

Contact Center

Cloud contact center that connects to any phone system in the world. If you don’t like or don’t have your phone system, TRACK has a web-first solution that allows agents anywhere in the world connect to your guests with any internet connected device. Agents connect with your guests in anyway they want, from voice and web chat to text and email all within a singular user interface.

Chat

TRACK Chat is a mobile first consumer web chat platform that connects with the Contact Center and TRACK CRM. Give the agents everything they need to know about the consumer, from what web page they are on, to what they are trying, before they even send the message. Multiple chats, no problem, agents can manage multiple conversations if you want at any time.

Management Dashboard

Tired of not knowing what status agents are in, or how long they have been on any call or break? TRACK’s Status Board allows you the ultimate flexibility to see where agents are at any time. Gain a comprehensive understanding of what is happening with all of your calls: Are they holding? Are they abandoning? Who is handling them?

Agent Optimization

Manage all of your agent attributes in a single platform. This could include to setting and tracking goals, scoring and auditing calls. Having easy to manage coaching sessions and 1:1's to increase even your top performers, and live monitoring of chats and calls from any device in any location.

Cloud Connect

If your current phone system isn’t cutting it. TRACK has a solution that is second to none. Since we work in the hospitality industry only, we are able to provide a solution specifically tailored to your business. Utilizing SIP technology with 99.999% uptime, TRACK can replace and hardware you are using today.

Business Intelligence

Have you tried to report on your Contact Center for years, but struggled to get a complete picture of uptime, conversion, revenue, and more? TRACK’s Business Intelligence with a single platform makes this easier than ever. Running complex contact centers servicing multiple brands, TRACK is built to handle every way you want to view your data. We work with multiple Hospitality management companies across multiple locations, time zones, and countries.

  • Over 80 reporting templates available out-of-the box.
  • Design your own custom reports, data segmentation and dashboards.
  • Get a unified view of your business’ performance.
  • Track your entire team in one application and dashboard.
  • Align contact center, sales, marketing, operations and management.
  • Email marketing and campaign reporting to track opens and conversions.
  • If it’s in TRACK you can create a report for it!

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.