Contact Profiles

|||Contact Profiles
Contact Profiles2018-08-10T15:17:21+00:00

TRACK | CONTACT PROFILES

Guest Profiles with All Historic Data at Your Fingertips

TRACK CRM’s advanced contact profile feature allows your team to create dynamic profiles, housing all guest data in one unified view. Chats, calls, reservations and marketing campaigns related to the guest are a click away.

  • Align sales, operations and marketing with guest contact profiles unique to each customer’s historic data.

  • Segment repeat customers and customers by marketing engagement level to create unique appreciation campaigns and promotional offers.

  • Call center agents and operations can review guest/contact history, improving communications and ultimately, the guest’s stay at your property.

  • Keep track of all inbound and outbound call, email, chat communications with your guests.

  • Attach individual contacts to company profiles for a full understanding of business travel data vs. transient data.

  • Add Custom Fields to contact profiles to ensure you have the most up-to-date information about each of your guests.

Contact Profiles
Contact List

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

TRACK | CONTACT PROFILES

Contact Profiles
Contact List

Guest Profiles with All Historic Data at Your Fingertips

TRACK CRM’s advanced contact profile feature allows your team to create dynamic profiles, housing all guest data in one unified view. Chats, calls, reservations and marketing campaigns related to the guest are a click away.

  • Align sales, operations and marketing with guest contact profiles unique to each customer’s historic data.
  • Segment repeat customers and customers by marketing engagement level to create unique appreciation campaigns and promotional offers.
  • Call center agents and operations can review guest/contact history, improving communications and ultimately, the guest’s stay at your property.
  • Keep track of all inbound and outbound call, email, chat communications with your guests.
  • Attach individual contacts to company profiles for a full understanding of business travel data vs. transient data.
  • Add Custom Fields to contact profiles to ensure you have the most up-to-date information about each of your guests.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.