CRM

CRM2018-08-09T13:09:44+00:00
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TRACK | CRM

TRACK offers hospitality’s next generation Cloud CRM solution, designed by leading hoteliers featuring best-in-class guest relationship management, revenue generation, and communication automation.

Capture all guest and contact information and sync this data in real time with your property management software, turning guest data into revenue and a better overall experience for your travelers.

 

TRACK CRM is an industry first CRM focusing on more than marketing. It allows businesses to capture guest relationships through every communication channel to create a dynamic and powerful customer profile that can be used by every part of the business. Travelers are now put larger focus on brand more than the amount they are spending. TRACK CRM allows you to increase ROI, brand loyalty, and provide an exceptional guest experience while decreasing reliance and dependence on OTA’s. Connect any property management system with a centralized, fully customizable communication platform and CRM to exceed every expectation.

 

Contact Profiles 

Guest Profiles with All Historic Data at Your Fingertips…

Guest Profiles with All Historic Data at Your Fingertips. All records from marketing, communication, booking, and service are centralized to your contacts. Teams view the unified Contact profile within TRACK Pulse or as the CRM solely. Chats, calls, reservations and more are no more than a click away.

  • Align sales, operations and marketing with guest contact profiles unique to each customer’s historic data.

  • Segment repeat customers and customers by marketing engagement level to create unique campaigns and promotional offers.

Lead Management

Guest Profiles with All Historic Data at Your Fingertips…

Capture leads at any point in the funnel: on call, on your website, custom landing pages or via TRACK guest chat. TRACK CRM is a plug-and-play application that scales to meet the needs of your business.

Integration

TRACK CRM offers a limitless variety.

TRACK CRM supports integration with a variety of operations, reservations or sales applications, if it doesn’t sync with our pre-configured integration, Sales Link™ API can be utilized for a custom deployment

Sales Link™ API Sync

TRACK CRM offers a limitless variety.

Sales Link™ open API key allows your organization to link to existing sales, marketing or operations platforms, to create a custom-tailored solution.

Track Sales Activity:

TRACK CRM was developed to increase sales effectiveness and close more leads from inbound contacts, outbound marketing, as well as your website and reservations teams. Sales activities, leads and revenue are tracked in real-time, empowering your senior leadership and management, as well as the individual employee to take action

Reporting

CRM is nothing without powerful, scalable reporting features. TRACK enables users to create custom reports, suited directly to their roles and needs. Sales, marketing, operations and contact center — seamlessly aligned with TRACK CRM

 

  • Over 80 reporting templates available out-of-the box.

  • Design your own custom reports, data segmentation and dashboards.

  • Get a unified view of your business’ performance.

  • Track your entire team in one application and dashboard.

  • Align contact center, sales, marketing, operations and management.

  • Email marketing and campaign reporting to track opens and conversions.

  • If it’s in TRACK you can create a report for it!

Enterprise Level Integration

TRACK is designed to increase ROI, brand loyalty, and provide an exceptional guest experience while decreasing reliance and dependence on OTA’s. Connect property management systems with a centralized, fully customizable communication platform and CRM to exceed every expectation.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

Open Laptop Computer with Mouse

TRACK | CRM

TRACK offers hospitality’s next generation Cloud CRM solution, designed by leading hoteliers featuring best-in-class guest relationship management, revenue generation, and communication automation.

Capture all guest and contact information and sync this data in real time with your property management software, turning guest data into revenue and a better overall experience for your travelers.

TRACK CRM is an industry first CRM focusing on more than marketing. It allows businesses to capture guest relationships through every communication channel to create a dynamic and powerful customer profile that can be used by every part of the business. Travelers are now put larger focus on brand more than the amount they are spending. TRACK CRM allows you to increase ROI, brand loyalty, and provide an exceptional guest experience while decreasing reliance and dependence on OTA’s. Connect any property management system with a centralized, fully customizable communication platform and CRM to exceed every expectation.

Contact Profiles

Guest Profiles with All Historic Data at Your Fingertips…

Guest Profiles with All Historic Data at Your Fingertips. All records from marketing, communication, booking, and service are centralized to your contacts. Teams view the unified Contact profile within TRACK Pulse or as the CRM solely. Chats, calls, reservations and more are no more than a click away.

  • Align sales, operations and marketing with guest contact profiles unique to each customer’s historic data.
  • Segment repeat customers and customers by marketing engagement level to create unique campaigns and promotional offers.

Lead Management

Guest Profiles with All Historic Data at Your Fingertips…

Capture leads at any point in the funnel: on call, on your website, custom landing pages or via TRACK guest chat. TRACK CRM is a plug-and-play application that scales to meet the needs of your business.

Integration

TRACK CRM offers a limitless variety.

TRACK CRM supports integration with a variety of operations, reservations or sales applications, if it doesn’t sync with our pre-configured integration, Sales Link™ API can be utilized for a custom deployment

Sales Link™ API Sync

TRACK CRM offers a limitless variety.

Sales Link™ open API key allows your organization to link to existing sales, marketing or operations platforms, to create a custom-tailored solution.

Track Sales Activity:

TRACK CRM was developed to increase sales effectiveness and close more leads from inbound contacts, outbound marketing, as well as your website and reservations teams. Sales activities, leads and revenue are tracked in real-time, empowering your senior leadership and management, as well as the individual employee to take action

Reporting

CRM is nothing without powerful, scalable reporting features. TRACK enables users to create custom reports, suited directly to their roles and needs. Sales, marketing, operations and contact center — seamlessly aligned with TRACK CRM

  • Over 80 reporting templates available out-of-the box.
  • Design your own custom reports, data segmentation and dashboards.
  • Get a unified view of your business’ performance.
  • Track your entire team in one application and dashboard.
  • Align contact center, sales, marketing, operations and management.
  • Email marketing and campaign reporting to track opens and conversions.
  • If it’s in TRACK you can create a report for it!

Enterprise Level Integration

TRACK is designed to increase ROI, brand loyalty, and provide an exceptional guest experience while decreasing reliance and dependence on OTA’s. Connect property management systems with a centralized, fully customizable communication platform and CRM to exceed every expectation.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.