Optimize reservations with TRACK PULSE

Personalize each communication, voice to text, email to chat

TRACK Pulse empowers top reservation sales teams to provide personalized guest communications from one dashboard across Voice, Email, Text Messaging, and Web Chat. Used by independent hotels, resorts, hotel management companies, enterprise vacation rental managers and central call centers, TRACK Pulse is the cloud contact center of choice for high performance reservation teams.

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Personalize. Engage. Convert.

Discover how Sage Hospitality uses TRACK Pulse to increase reservation team performance and enhance and personalize the guest experience

Make every call a memorable one

Provide your reservation agents with a flexible and powerful set of time-saving cloud contact center tools. Agents will be able to maximize every guest communication, leading to higher conversion rates, better guest engagement and increased customer satisfaction. Give your agents a full view into caller data and guest history prior to each phone call, text, email or chat, all from one, easy to use dashboard.

View Caller Information
Access Guest History
Connect PMS Data
Integrated Lead Management
Call Tracking And Recording
Agent Optimization Tools
Reservation Manager Suite
Agent Training And Consulting

Be more efficient with intelligent call routing

Auto-route calls, chats and text messages to the right agents based on skill. Intelligent call routing can increase efficiency and improve agent performance. If a guest previously called, TRACK Pulse will auto-deliver the call to the agent the guest previously spoke to. Call notes can help agents pick up where the conversation left off on a previous call, email, chat or text.

Smart Skill Based Routing
Customizable Call Plans
Integrated Voicemail
Unlimited Tracking Numbers
800 and Local Numbers
Queue Management
Customizable Menus
Soft Phone, DID And SIP

Deliver the service your guests deserve

According to Zendesk, 64% of customers expect to receive real-time assistance regardless of the customer service channel they use and 89% of customers get frustrated having to repeat their issues to multiple representatives. TRACK Pulse empowers your agents to deliver a seamless booking and customer service experience across Voice, Email, Text or Chat in one dashboard.

Increase revenue and decrease lost bookings

40% – 50% of all calls into a contact center on average are reservation calls (res calls) and typically 70% of these calls fail to convert. TRACK Pulse is a next generation contact center platform, it includes an integrated CRM and lead management system built specifically to help hospitality companies capture lost revenue and increase conversions.

Auto Contact Lookup
Lead Follow Up Automation
Email And Text Follow Up
Activity Stream
Contact And Lead Notes
Triggered Follow Ups
Custom Statuses and Lead Types
Lost Lead Triggers

Improve agent performance with expert consulting & training

TRACK provides a dedicated customer success manager to each customer to consult and ensure reservation teams operate at their peak performance, leading to higher conversions, increased revenue and happier customers.

Customer Success Manager
Regular KPI Reviews
TRACK University
Agent Certifications
Private Training Webinars
Onsite Implementation Available
On Demand KPI Reporting
24/7 Support

Is your software secure?

TRACK is PCI Level 1 Certified

Keep your customer data safe with built-in enterprise security features.

Integrate TRACK Pulse cloud contact center with your PMS for ultimate data control

Ready to get started?

TRACK provides expert consultants to help you choose the right services that fit your needs