Guest Text Messaging
Guests prefer texting to emailing, are you meeting them where they are?
Text messaging is quickly becoming the preferred way for guests to communicate with hotels and vacation rental managers. Turn your communications into a competitive advantage and own the guest relationship with integrated text messaging.
Add texting to your guest experience strategy
Text messaging is the fast, efficient way to communicate with busy guests on the go. Deliver timely messages and interact via 2-way text messaging within TRACK all connected to one central guest profile.
Automate messaging for timely interactions
Automate text messages throughout the stay and improve guest engagement while on property, provide better service and discover problems before they come negative reviews post stay.
Manage teams and separate inboxes
Create different inboxes for different teams to ensure focus and to limit communications to the people best suited for each unique situation. From guest services to reservations and across different locations.
Integrate with reservations to increase direct bookings
TRACK is the only CRM to integrate text messaging directly into the agent quoting, booking and lead management experience. For the first time, your reservation agents can now communicate with guests during the booking process via 2-way text messaging, automatically connected to the guest profile.
Integrated into the guest profile
Unlike other texting only systems, TRACK text messaging is integrated with TRACK CRM and TRACK PULSE Contact Center. So all of your guest communications are in one place, from one dashboard and connected to your PMS data. Consolidating your systems into one can save you money, time and can increase the efficiency of your team and improve the experience for your guests.
Create broadcast messages
It’s easy to create and send broadcast text messages within the TRACK marketing platform. Just connect your list, create your segment, add a campaign and send. Broadcast text messaging is one way only and is mostly used in emergency situations.
TRACK provides dedicated implementations and support to help you quickly get up to speed with your new text messaging system. Contact us today to schedule a demo and review your options.
TRACK TEXT integrates with top property management systems
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