Customer Success & Consulting
Think of us as an extension of your sales and marketing team
We provide all of our customers with a dedicated customer success manager. Our highly trained team members work with your team as a performance coach. We meet frequently to discuss performance, review key performance indicators (KPIs) and ensure our customers are getting the most out of TRACK and their teams.
Skytop Lodge uses TRACK Pulse call tracking to improve contact center performance
See how Skytop Lodge, a Historic Hotel of America, with over 300 rooms, Golf, Spa, Meeting, and Event Space, Outdoor Activities and more, leverages TRACK Pulse to increase the performance of their reservations team and to gain key insights into their customer service.
Exclusive webinars for TRACK customers by Doug Kennedy of the Kennedy Training Network
TRACK customers get access to bi-monthly, exclusive webinars provided by the respected industry hospitality sales training leader, Doug Kennedy.
Experienced performance coaching
When you work with TRACK, you receive high-performance coaching and consulting from a dedicated team. Our team includes prior hotel and resort call center managers and revenue optimization professionals. We ensure your team is looking at the correct data, we help to spot positive trends and areas of performance that need fixing.
Best practices training
KPI reporting & consulting
Weekly or monthly review calls
Daily reporting on demand, monthly recap KPI report
Each month, TRACK delivers a KPI report. The KPI executive report is a roll-up of all key data points with year over year comparisons. For enterprise companies switching from NAVIS to TRACK, TRACK can import much of your key data to ensure you don’t lose information when making the switch.
Res lead rates
Bookings & revenue
Advanced booking pace
TRACK Customers generate millions in outbound revenue after switching from NAVIS to TRACK
Over 60 premier resorts, hotels and vacation rental companies have made the switch from NAVIS to TRACK. Most reported an increase in performance, efficiency, conversion rates and outbound revenue generated while decreasing costs by as much as 50%. See how.
Ready to get started?
TRACK provides expert consultants to help you choose the right services that fit your needs