TRACK University

||TRACK University
TRACK University2018-08-08T14:24:53+00:00
Open Laptop Computer with Mouse

TRACK | TRACK UNIVERSITY

We offer numerous education opportunities that provide the right training, resources and customer community, that is all part of your subscription. TRACK University is a series of on-demand tutorial videos, adoption toolkits, TRACK updates, refresher trainings and recorded industry best-practice webinars. We’re committed to helping your team succeed from implementation, to years down the road.

TRACK Help Center

PULSE seamlessly integrates with TRACK CRM, operations, sales and marketing. Save thousands of dollars in integration costs, training and adoption, with our powerful CRM.

Help Ticket Reports

How can we help you get the most out of TRACK?

Your Content Goes Here

Product and Service Data Sheets

The Latest Information About Our Features, Integrations, and Products.

Your Content Goes Here

TRACK Release Notes

Notice Something New About TRACK? Get the details in the Release Notes.

Your Content Goes Here

Wish List Requests

What can we do to make your TRACK experience better?

Your Content Goes Here

Tutorial Videos

Tips and Tricks for getting the most out of TRACK Hospitality Software.

Your Content Goes Here

Refresher Training

Continue to get the most out of your TRACK Software.

Your Content Goes Here

Educational Resources

Our best practice resources are available 24/7. Stay current with the latest trends, industry news, and what industry leaders are doing. TRACK University resources include:

  • Educational eBooks

  • Customer Case Studies

  • Customer Testimonial Videos

  • Recorded Best Practice Webinars

  • Industry Blogs and Trends

Implementation/Ongoing Support

You are a “Premium Customer” from Day One
All customers are treated as “Premium Customers” with a designated Customer Success Manager, who serves as a personal advocate and guide to ongoing value realization. These experts provide personalized assistance to ensure you have the resources needed to streamline business processes, make data-driven decisions and increase bookings.

  • Monthly Touch-Base Reviews

  • Quarterly Business Reviews

  • Feature Usage Reviews

  • Ecosystem with Industry Guidance

  • Product Collaboration

  • Escalation Monitoring

Customer Success Manager

Your Customer Success Manager hold monthly and quarterly Business Success Reviews with you to:

Update your Business Success Plan and help you align it with our products and services road-map as your business needs evolve.

Analyze your support cases (tickets) to help you understand what kind of cases you are submitting.

Perform a TRACK Feature Usage Review with recommendations on how you might get more value from your investment.

Recommend how you can best take advantage of your training, products and services used based on current business needs and future goals.

Beyond conducting these reviews, your Customer Success Manager will:

Simply put, your designated Customer Success Manager is your champion within our company. This relationship is designed to help you get the resources you need from our team, our partners and to increase the value of your investment.

Participate in your team meetings and planning sessions as you make plans for adopting ongoing products and services.

Provide assistance in recommending what additional Professional Managed Services and TRACK functionality is available, so you can decide what to adopt, when and how.

Proactively reach out to early-adopter customers that have partnered with our company to participate in developing the next release of TRACK.  Help us define and provide input on desired functionality, direction for new user-experiences, and brainstorm regarding product-enhancement ideas.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.

Open Laptop Computer with Mouse

TRACK | TRACK UNIVERSITY

We offer numerous education opportunities that provide the right training, resources and customer community, that is all part of your subscription. TRACK University is a series of on-demand tutorial videos, adoption toolkits, TRACK updates, refresher trainings and recorded industry best-practice webinars. We’re committed to helping your team succeed from implementation, to years down the road.

TRACK Help Center

PULSE seamlessly integrates with TRACK CRM, operations, sales and marketing. Save thousands of dollars in integration costs, training and adoption, with our powerful CRM.

Help Ticket Reports

Your Content Goes Here

Product and Service Data Sheets

Your Content Goes Here

TRACK Release Notes

Your Content Goes Here

Wish List Requests

Your Content Goes Here

Tutorial Videos

Your Content Goes Here

Refresher Training

Your Content Goes Here

Educational Resources

Our best practice resources are available 24/7. Stay current with the latest trends, industry news, and what industry leaders are doing. TRACK University resources include:

  • Educational eBooks
  • Customer Case Studies
  • Customer Testimonial Videos
  • Recorded Best Practice Webinars
  • Industry Blogs and Trends

Implementation/Ongoing Support

You are a “Premium Customer” from Day One All customers are treated as “Premium Customers” with a designated Customer Success Manager, who serves as a personal advocate and guide to ongoing value realization. These experts provide personalized assistance to ensure you have the resources needed to streamline business processes, make data-driven decisions and increase bookings.

  • Monthly Touch-Base Reviews
  • Quarterly Business Reviews
  • Feature Usage Reviews
  • Ecosystem with Industry Guidance
  • Product Collaboration
  • Escalation Monitoring

Customer Success Manager

Your Customer Success Manager hold monthly and quarterly Business Success Reviews with you to:

Update your Business Success Plan and help you align it with our products and services road-map as your business needs evolve.
Analyze your support cases (tickets) to help you understand what kind of cases you are submitting.
Perform a TRACK Feature Usage Review with recommendations on how you might get more value from your investment.
Recommend how you can best take advantage of your training, products and services used based on current business needs and future goals.

Beyond conducting these reviews, your Customer Success Manager will:

Simply put, your designated Customer Success Manager is your champion within our company. This relationship is designed to help you get the resources you need from our team, our partners and to increase the value of your investment.

Participate in your team meetings and planning sessions as you make plans for adopting ongoing products and services.
Provide assistance in recommending what additional Professional Managed Services and TRACK functionality is available, so you can decide what to adopt, when and how.
Proactively reach out to early-adopter customers that have partnered with our company to participate in developing the next release of TRACK.  Help us define and provide input on desired functionality, direction for new user-experiences, and brainstorm regarding product-enhancement ideas.

Create a difference and GET ON TRACK™

Easily manage your Contacts, Leads, Guests, Campaigns and Companies.