Expertise and Support When You Need it Most

Our 24/7 servant leadership commitment helps resolve issues quickly and leads to customer success.

Request Demo

You are a “Premium Customer” from Day One

All customers are treated as “Premium Customers” with a designated Customer Success Manager that serves as personal advocate and guide to ongoing value realization. These experts provide personalized assistance to ensure you have the resources needed to streamline business processes, make data driven decisions and increase bookings.

  • Monthly Touch-Base Reviews
  • Quarterly Business Reviews
  • Feature Usage Reviews
  • Ecosystem with Industry Guidance
  • Product Collaboration
  • Escalation Monitoring

Your Customer Success Manager will hold monthly and quarterly Business Success Reviews with you to:

  • Update your Business Success Plan and help you align it with our products and services road-map as your business needs evolve.
  • Analyze your support cases (tickets) to help you understand what kind of cases you are submitting.
  • Perform a TRACK Feature Usage Review with recommendations on how you might get more value from your investment.
  • Recommend how you can best take advantage of your training, products and services used based on current business needs and future goals.

Beyond conducting these reviews, your Customer Success Manager will:

  • Participate in your team meetings and planning sessions as you make plans for adopting ongoing products and services.
  • Provide assistance in recommending what additional Professional Managed Services and TRACK functionality is available, so you can decide what to adopt, when and how.
  • Proactively reach out to early-adopter customers that have partnered with our company to participate in developing the next release of TRACK.  Help us define and provide input on desired functionality, direction for new user-experiences, and brainstorm regarding product-enhancement ideas.

Simply put, your designated Customer Success Manager is your champion within our company. This relationship is designed to help you get the resources you need from our team, our partners and to increase the value of your investment.