TRACK Chat empowers the communication experts in your company to engage, convert, and support website visitors. Connect the lowest converting channel (e-commerce and online bookings) with your contact center to increase revenue and customer satisfaction.
Connect guests with the right agents using TRACK’s skill based routing with intelligent rapport building assignment. Integrated with TRACK’s CRM, guest history is brought to the agent’s fingertips, creating a world-class efficiency and effectiveness in your contact center.
Mobile Devices? No problem here. Configuration is a breeze, to allow chat on all types of devices, browsers, and locations.
Eliminate fragmented communications within your guest platforms. TRACK Chat seamlessly integrates into TRACK Pulse, TRACK CRM, and your Property Management System, creating a central hub of data integrity and clarity, contact management, and contact center performance. API Partners allow you to integrate the right way. Don’t waste time with data mining that is delayed, inaccurate, and misleading.
Built from the ground up with all size companies in mind. From one agent to 100, TRACK Chat allows the customization you expect for even the most complex companies.
Request your TRACK Chat demo and start making your digital communication strategy smarter.