TRACK Announces Integration with The American Snowbird Network
TRACK Hospitality Software, powered by Travelnet Solutions, announces integration with The American Snowbird Network by Clearle. TRACK, an integrated enterprise software solution for today’s innovative, short-term rental industry is excited to announce their newest integration partnership with the #1 Snowbird Rental Resource, The American Snowbird Network. COTTAGE GROVE, MN – November 21, 2019 TRACK Hospitality Software, powered by TNS, which is built around the industry’s leading CRM, is excited to announce their partner integration with The American Snowbird Network, a solution provided by Clearle. TRACK’s integrated modules deliver the best end-to-end experience for management companies, owners, and guests. American Snowbird, which …
Release Notes | November 18th, 2019
TRACK PM Enhancement: Updated the change unit drop down on a reservation to primarily sort by unit type name alphabetically and then by unit name alphabetically within the unit type. LOS Tiered Fees – Fees through TRACK can now have a minimum and maximum length of stay that the reservation would have to be for the fee to be applicable. This is done by setting a minimum and/or maximum length of stay. If the reservation is equal to the minimum or maximum or in between the two then the fee will apply to the reservation. In addition to the addition …
Exceptional Guest Experience with SMS
SMS is by far the fastest and most seamless communication on a personal level to create an impression and enhance the guest experience. Did you know that 98.2% of texts are opened? Let’s take that a step farther, 90% of text messages are opened within the first five minutes of receiving. It would only seem logical for your hotel or vacation rental to utilize this highly-personalized channel of communication to create exceptional guest experience. So why aren’t you? Let’s talk about why improving your guest experience, engagement, and loyalty with a CRM that provides SMS should be the future of …
Release Notes | November 05, 2019
TRACK PM Enhancement: Created an API for adding, editing and getting general ledger accounts. Bug Fix: Corrected an issue where the printing of a document was not logged in the reservation audit logs. When you generate the pdf to be printed, that action will now be recorded in the audit log of the reservation. Corrected an issue in the URL when duplicating a vendor bill. Corrected an issue where Airbnb net payment notes were not showing the reservation number in the bank deposit screen. Please note: the fix will only apply to payments made in the future. Existing payments in …
The Ultimate Guide To Updating Your Holiday Hours
Introduction Seasons Greetings! Holiday season is just around the corner and this means you may want to adjust important routing configurations depending on your business needs. In this article, we will go over key settings that may need to be adjusted during the Holiday which include: Change Hours of Operations Change After Hours Call Routing Record/Upload a New Greeting for Voicemail Change Hours Of Operations: Go to Configurations > Pulse Setup > Call Routing > Call Plans Choose the desired Call Plan, Click the Edit Button on the far right. Change the hours of operations for the day of week …
Product Release | October 31st, 2019
TRACK PM Enhancement: Automated Housekeeping Work Orders NOTE: Behind feature flag, can be enabled by request. Now you can set a scheduled interval within housekeeping preferences. This interval will allow you to set how many days in advance of departure a work order will be created. Track’s system will automatically account for last minute reservations that are already within the interval. Work orders will be assigned to the unit’s default housekeeper. Additionally within the reservation type a small change has been made to allow for no departure clean as an option (no work order created), otherwise the reservation type will …
Release Notes | October 30th, 2019
TRACK CRM New Feature: Contact And Lead Merging: A new feature has been added allowing contacts and leads to be merged in the case of duplicates. NOTE: Behind feature flag. Available by request only, please contact support@trackhs.com to have this new feature enabled. TRACK PM Bug Fix: Corrected an issue where column totals on an owner statement were incomplete in the case of negative owner charges on a reservation. …
The Language of Hospitality for Reservations Sales Excellence
Most of us would agree that interpersonal communications is never easy, especially those of us who have marriage partners, significant others, or who have survived the parenting of teenagers. In the lodging industry, communications can be especially difficult due to language barriers, or if we speak the same language, dialects and cultural differences. Another unique challenge is that guests are buying an intangible “product” that they are usually very emotionally engaged with, such as the perfect room, condo or vacation home for hosting their idealized vacation dreams. This is why it’s especially important for those who work in jobs …
Release Notes | October 25th, 2019
TRACK PM Enhancement: Added a column to the Reservation Charge Assessment By Unit report to display if a charge is a manual, suggested or required fee. Bug Fix: Corrected an issue where the lowest rate type available was not automatically being selected during the reservation process. Correcting an issue receiving an error when adding a coaching topic. …
Release Notes | October 22nd, 2019
TRACK PM Enhancement: Added a copy to all function to rate adjustments within reservations. When editing the nightly rates within a reservation, the first night’s rate can be entered and then copied to all nights in the reservation. Added automation to automatically end reservation holds after the hold period has ended and rent has not been received. Video: Added automation to automatically check out reservations that are past the check out time, have no outstanding items on the folio and are in units set to quick checkout. Video: Added a new automation condition for leads, sales, reservations, and surveys: …
