Engaging Prospective Web-Surfing Guests Via Chat – Offer To Call If It Gets Complicated!


Now that TRACK Pulse has added chat to its toolbox, clients will have yet another way to engage both prospective guests and existing guests beyond email and phone calls.  Maybe this is a new medium for your lodging company, or perhaps you are moving over from another system.  Either way, it is important to recognize what a fantastic tool this is for reaching out and connecting with those online guests who might otherwise book with another hotel, resort or vacation rental company or book via an expensive third party travel agency. In conducting reservations sales training for all types of [...]