Reservation Sales

07 Dec 2017

New Article/Webinar from TRACK Partner Doug Kennedy

Track Hospitality Software (TRACK) partner Doug Kennedy, president of Kennedy Training Network (KTN), continues to expand his influence in the hotel industry. The KTN president is one of the lodging industry’s leading experts in reservations sales, having conducted training for top tier companies for...

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17 Jul 2017

Overcoming “I have to check with my spouse”

The conversations that today’s reservations sales agents are having with callers have certainly changed significantly over the years as guests have so much more information prior to dialing our 800-number’s. Yet the comment we hear today just as often as back when I took...

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07 Jun 2017

How to Use Psychology to Drive Bookings

The internet has created a double-edged sword for resorts, lodges, and properties everywhere. On the one hand, the internet has leveled the playing field—it has allowed the little guys to finally compete with the big guys. On the other hand, it has made competition...

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