Release Notes | July 27th, 2020
Enhancement: Airbnb Messaging API Airbnb has announced that by mid August of 2020, they will be retiring the guest email feature. We have updated TRACK to use Airbnb’s API for messaging to continue to support secure messaging. To make the transition as smooth as possible, action will be required on your part to transition secure messaging to an API connection. Please follow this guides to begin using Airbnb API connection: PMS Users: https://trackhs.zendesk.com/hc/en-us/articles/360046620811 CRM Only Users: https://trackhs.zendesk.com/hc/en-us/articles/360046338892 Homeaway Safety Features We have upgraded the amenities mapping for homeaway by adding the Homeaway safety features such as carbon monoxide detector, fire extinguisher, etc. …
TRACK Q2 Releases & Enhancements
With over 20 releases for TRACK Hospitality Software in quarter 2, join SVP of Business Development, Matt Renner as he walks you through the value, benefits, and the “how to” of TRACK enhancements and new releases. If you would like to download the slide deck from the presentation, please click here. …
Release Notes | July 15th, 2020
TRACK PM Enhancement: Guarantee Policy Breakpoints This is the third part of our guarantee policy break point updates. This release allows the construction of an At Booking Flat Amount break point to have multiple values based on the reservation total. Please see the video below for an explanation of all 3 recent break point enhancements we have released. Track Sales Link We have upgraded the TRACK sales link to handle both internal and external instances of TRACK. …
Release Notes | June, 18th 2020
TRACK PM Enhancement: User From Name and Address: Added the ability to allow the user logged in to be the sender (email and from) on reservation document emails. For reservation documents that are enabled to use layout will look to the default brand for sender information. This will allow concierge personalized touch points with the guest. Video: Bulk Publishing Owner Statements: We have added three new preferences on owner statements. By default owner statements when saved publish to the owner portal. This can now be disabled. If disabled the owner statement pdfs will be generated but not published to …
Release Notes | June 3rd, 2020
TRACK PM Enhancement: Payment Schedule Editing: The reservation guarantee payment schedule will now be editable for past dates. For a past date to be able to be edited, the payment date must not have an associated payment made through automation. The goal of this enhancement is to allow rescheduling of missed payment dates while maintaining the total amount reflected due in the guarantee. Derived Rate Types Flag Removed: Derived rate types are now visible to all clients. What Are Derivative Rate Types: Derivative rate types are rates and LOS that are generated based on calculations from a parent rate type. …
Release Notes | May 27th, 2020
TRACK PM New Feature: Availability Gap Nights For areas where gaps between reservation departures and arrivals are necessary Track is introducing availability gap nights. In configurations gap rules can be created and applied to a unit, node or unit type. This gap rule can be limited by date and specified as a number of nights in length. The availability of a property that has a gap rule applied to it will be extended on the beginning and end of existing reservations to maintain the gap between stays required. The availability gaps will be utilized both internally and on website and …
Release Notes | May 27nd, 2020
TRACK PM Enhancement: Scheduled Maintenance In Folios : In addition to maintenance requested by the guest, the maintenance tab will now have an additional section that displays any scheduled maintenance occuring during the guest’s stay. Homeaway Cancellation Policies: Custom cancellation policies in addition to the preset Homeaway cancellation policies can be set on each unit channel configuration. The cancellation policy that is selected for that unit will also display and apply to the reservation within track. …
Release Notes | May 17th, 2020
TRACK PM Enhancement: Owner Portal Export: In the owner portal we have added a way to search, filter and export the reservations for an owner. We have also added the reservation value (net or gross based on setting), booking date, and cancellations (based on configuration enabled in owner preferences) Nodes & Unit Type Custom Field Display: In the unit details modal (example location> click on unit name in tape chart) we have added to the display additional custom fields. Under the custom data tab, unit type and node custom data is now available as well. Homeaway Room Mapping: When configuring …
Release Notes | May, 13th 2020
TRACK PM Enhancement: Cancellation Reasons Reporting: Added cancellation reasons to the All Cancellations report as well as filtering options. The report can now be filtered by reservation type, campaign, and travel agent. The display report has an added column cancelled by guest, true or false. The export also includes the cancellation reason. …
