Category: Product Release

TRACK PM New Feature: Availability Gap Nights For areas where gaps between reservation departures and arrivals are necessary Track is introducing availability gap nights. In configurations gap rules can be created and applied to a unit, node or unit type. This gap rule can be limited by date and specified as a number of nights in length. The availability of a property that has a gap rule applied to it will be extended on the beginning and end of existing reservations to maintain the gap between stays required. The availability gaps will be utilized both internally and on website and …

TRACK PM Enhancement: Scheduled Maintenance In Folios : In addition to maintenance requested by the guest, the maintenance tab will now have an additional section that displays any scheduled maintenance occuring during the guest’s stay. Homeaway Cancellation Policies: Custom cancellation policies in addition to the preset Homeaway cancellation policies can be set on each unit channel configuration. The cancellation policy that is selected for that unit will also display and apply to the reservation within track. …

TRACK PM Enhancement: Owner Portal Export: In the owner portal we have added a way to search, filter and export the reservations for an owner. We have also added the reservation value (net or gross based on setting), booking date, and cancellations (based on configuration enabled in owner preferences) Nodes & Unit Type Custom Field Display: In the unit details modal (example location> click on unit name in tape chart) we have added to the display additional custom fields. Under the custom data tab, unit type and node custom data is now available as well. Homeaway Room Mapping: When configuring …

TRACK PM Enhancement: Cancellation Reasons Reporting: Added cancellation reasons to the All Cancellations report as well as filtering options. The report can now be filtered by reservation type, campaign, and travel agent. The display report has an added column cancelled by guest, true or false. The export also includes the cancellation reason. …

TRACK CRM Enhancement: Survey Conditions: In Triggers and Automations with the object of a survey response there are now conditions for segmenting the surveys based on location, brand, or campaign. If the survey was generated from a reservation the survey response email can be conditioned by unit, unit node, unit role or campaign. If the survey was generated from a sale the survey response email can be conditioned by sales link, brand, or campaign. A use of this would be when a survey is completed, depending on the location or campaign, the PM may want to direct the guest to …

TRACK PM Enhancement: Travel Insurance Realization: In travel insurance preferences there is now an option to realize travel insurance after cancellation window. By enabling this preference, when travel insurance is added to a reservation the transaction will post as pending with a future date to realize after the travel insurance can no longer be cancelled.  Automatic Inclusion On Owner Statement By Res Type: When generating owner statements reservations that have been checked out are automatically included in the owner statement (check mark). This enhancement adds a setting in owner preferences on the statements tab that allows re types to be …

Enhancements: Task Reports: There are two new reports in CRM reports: Tasks by User Details Report & Tasks by User Summary Report. The tasks by user details report will provide a manager the ability to filter and report on the tasks that are open per employee and see the details, including the description of the task, within the report results. This report will primarily be used for task review and/or exporting tasks. The task by user summary report allows a quick view of the qty of open task of each priority level per user. It can also be used to …

TRACK PM New Feature: Master Folios: Beta – Behind Feature Flag, please contact support for more information about enabling for your account.  Master folios are a way to group and pay for a collection of individual guest folios. The folios assigned to a master folio can be assigned through the master folio itself or through the individual folio. Individual folios can have no charges transferred to a master folio, some charges or all charges. Charges can be moved to the master folio through automation, called routing rules, that run based on the action of checkout or can be transferred manually. …

PMS Enhancements City Account Balance Report: Track has added a new report detailing the balance for each of the city accounts as of the day specified in the report filter. The transactions dates will determine if the transaction will be included in the report based on the as of date. The report is located under the accounting section of the PMS reports. It can be displayed on screen or exported.  Qty Nights Of Res In Owner Statements: Track has added the number of nights of a reservation to the reservation headline on the owner statements.   Hide eCheck When Not Applicable: …

Enhancement: Channel Remitted Tax Reports: Track has added two new reports to PMS > Taxes. The reports will identify revenue that has taxes that are indicated as remitted by a channel on the property managers behalf. The Rent and Extras report will be used to find the totals per tax for usage in tax remittance values. The Details report will contain the individual reservations for research and verification purposes. Video:   City Account Validation: Track has added validation for city accounts when making a payment on a reservation. The value of the payment from the city account will not be …