14 Feb 2018
Phone Routing - Queue Priority: Leverage TRACK Pulse to prioritize which calls you may want to take out of order. If you would like to answer New Reservation calls with faster, simply increase the priority of that queue. With TRACK Pulses' fully flexible routing solutions, prioritize max wait queue's higher than a caller just entering a queue or if you know it is an owner, make sure they have been answered ahead of your guests.
24 Jan 2018
Chat Message Sneak-Peek: You can take a look into your guests’ minds using TrackChat. Everything that guests are typing in is visible in the chat window, even if they don’t send it over. Chat Peek allows you to both prepare your answer and discover other problems that normally would go unnoticed.
17 Jan 2018
Agents can now view calls and chats while in disposition by clicking on the Call or Chat tabs. With this new change you will be able to see if there are an calls waiting in queue (even while you are on the phone) or pick-up additional chats waiting in queue. If you are on 'manual' pickup of a call or chat you can go and answer these calls or chats anytime (up to your max amount - 1 call and 4 chats -- depending on your settings).
11 Dec 2017
We improve the TRACK platform every day by releasing new features, squashing bugs, and delivering fresh documentation. Here's an account of what's recently happened.TRACK is excited to announce the addition of What's New Notifications. With What's New Notifications, TRACK users are now notified of any new product functionality, enhancements, and bug fixes right within the application!