Our product team is busy at work improving the track platform. These are the changes released over the past two weeks. Selected Platform Changes Addressed issues with the default tab when posting a charge on folio or reservation. Corrected an issue when performing card verifications with VRP. Updated account list ordering in several locations to be more consistent. Fixed data export on folio analysis report. Added a queue filter to the ASA report. Resolved issue with SMS automations being sent to unit role users. Addressed issue with contact updates in the opera sales link. Deposit tool can now use a [...]
We have been hard at work improving our product. We have several large updates to announce in the near future, in the meantime, we have made several updates and fixed a few issues with the platform. New Features Booking fees can be assigned to specific units. This allows more control for which reservations have booking fees automatically posted. We updated the remote client and are now able to provide warnings when voice quality is impacted by internet connection. SMS conversions will now show full chat history with a contact. New reservation payment type to for net commission payments. New Sales [...]
Pulse / Property Management Software Updates TRACK Surveys We have released an exciting new feature available as a new upgrade module for TRACK Pulse / CRM and Property Management Software users. TRACK Surveys is an upgraded feature that will require current users to request pricing and details from sales which can be reached here firstname.lastname@example.org. Surveys are totally customizable and will allow customers to get feedback from travelers throughout the buyers journey. This includes but is not limited to: After the initial booking - gaining feedback for how the reservation process / experience is After check-in - gaining feedback how their [...]
TRACK is excited to announce our new Triggers and Automations system. This will allow you to send emails automatically based on an event happening (Trigger) or at certain time intervals (Automation).
TRACK Announces New Custom Fields for Existing Sales Link: Similarly to custom fields that TRACK has had in the past in relation to contacts and leads, and integration into sales is now complete. You have the ability to put unlimited custom fields on your Sales / Reservations within the CRM. These can be integrated into Merge Fields, Automations, and Triggers. The is utilizing a completely new EAV model that runs more efficiently and allows you more end-user flexibility.
New CSA Integration & Enhanced HTML Email Signatures: If you use CSA as your travel insurance provider we have a new integration connection via XML. This new connection will feed newly purchased policies to CSA automatically and create a policy number. Also, users can now add HTML email signatures that allow you to design your signatures to look and feel the way you want them to.
Display Check-in/out Times: TRACK now displays check-in and checkout times on a reservation. You can also set your early check-in and late checkout times on a unit. Once your early check-in and late checkout times are set and if you select that a guest is checking-in early on a reservation then that time will change after you click the Early Check-in. The same applies to Late Checkout. The check-in and checkout times will show in the Guest Portal, Reservations, Reservation Documents, and Reports.
Updates to Secure Messaging allows several attributes to be added to an inquiry to track where it is at in the process. Inquiries can now have users assigned, follow-up date scheduled, post internal notes, as well as mark an inquiry as complete or in-process. With these update, you will be able to handle inquiries with the same behavior as leads for AirBnB, VRBO, and HomeAway secure messaging portals that you currently do with leads.
TRACK PM is proud to announce our latest update with HomeAway version 4.0. We have upgraded from 3.4 to Version 4.0, which now provides additional tools to the property manage. Version 4.0 is the standard format created by HomeAway for receiving listings from Property Managers and Property Management Software Companies.
Phone Routing - Queue Priority: Leverage TRACK Pulse to prioritize which calls you may want to take out of order. If you would like to answer New Reservation calls with faster, simply increase the priority of that queue. With TRACK Pulses' fully flexible routing solutions, prioritize max wait queue's higher than a caller just entering a queue or if you know it is an owner, make sure they have been answered ahead of your guests.