Call Tracking

17 05, 2017

The Data Shows Now Is The Right Time To Implement CRM Into Your Call / Contact Center

2017-05-17T13:02:43+00:00Abandonment Rate, Call Center, Call Tracking, Reservation Sales, Staffing, TRACK | PULSE|

We hear this all the time, "It's the summer, we can't implement anything". I get it.  It's easy to throw out that objection towards a sales person and get them off the phone. Hoteliers in the vacation travel space have told sales people this for years to avoid implementing software.  It's a valid concern, but it might not be the most important concern. Summer might actually be the perfect time to implement CRM / Call Tracking into your Resort / Vacation Rental Company. Many managers of reservations teams will not want to disrupt their people, and while this is understandable, it is [...]

16 02, 2017

Making Follow-ups To Reservation Inquiries Real For The Prospect

2017-02-16T20:18:15+00:00Call Tracking, Email, Reservation Sales|

Of all the features I love about TRACK Pulse, I think my favorite is how it gives Reservations Agents the ability to make reservation inquiries "real". Having the ability to gather real key details about the prospect's vacation needs and being able to schedule emails after the call, and notate follow-up tasks within a easy to read dashboard is critical to making a prospect a guest. This not only helps you outsell the other Reservations Agents the caller already spoke with, but also helps you and your company stand out from the competition.  Plus, it shows the prospect your interested in securing their business and positions your [...]