Call Center


31 May 2017

TRACK Chat vs. NAVIS: The Best Hotel Chat Platform

Here at TRACK, we feel pretty strongly that we’ve created the best chat platform for Hotels, Resorts and Property Management companies (And we’re just getting started). You may be asking “What is the difference between our platform and other chat platforms?” Specifically, people want...

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22 Dec 2016

Call Monitoring/Live Listen Released

Live Listen is an exciting new feature from TRACK Pulse that allows you to gain valuable insight into the needs of your customer and the performance of your agents.  Utilize this feature to monitor call quality and best practices, to help an agent out...

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30 Jun 2016

Understanding Agent Occupancy

When your agents are logged in available to take calls, it’s good to know how much time they’re spending doing in-call related work. The metric is referred to as “occupancy rate”. In our previous blog, we defined occupancy rate as the amount of time...

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