Call tracking and lead management increase revenues and efficiency

  • Location Poconos, PA, USA
  • Type Resort
  • Units 192
  • Products TRACK Pulse, CRM
  • Customer Since 2015
  • Previous System NAVIS

Reservation team sees improved performance after switching from NAVIS

Skytop Lodge is an iconic east coast, Historic hotel/resort with 192 rooms, golf, spa, fine dining, outdoor activities, meeting and event space, and more. With a strong presence and long history, Skytop Lodge was looking for a way to better ensure their reservation team was delivering a premium customer experience, while also capitalizing on 1,000's of inbound calls and inquiries to increase conversion rates, save non-booked calls and add outbound revenue to their core strategy.
Increased conversion rates
Decreased abandonment
Increased outbound revenue
Increased agent efficiency
Seamless integration
30 Day launch

“The implementation was flawless, very easy.”

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