Blog

21 12, 2018

Release Notes | December 21st, 2018

2018-12-21T18:44:50+00:00Product Release|

Bug Fix - TRACK PM - Elastic Search of Reservation for Reservation Funds Transfer Bug Fix - TRACK PM - AirBnB Tax Remittance Selection on the Taxes configuration section Bug Fix - TRACK PM - Reservation Type Creation properly setting the Requires Agreement Flag Bug Fix - TRACK PM - Spreedly now getting billing information and billing Zip Bug Fix - TRACK PM - Data table Sorting for Maintenance Work orders by date Bug Fix - TRACK PM - AirBnB Rate Passing corrects the rates being shifted by 1 day Code Refactor - TRACK PM - AirBnB Image API User [...]

19 12, 2018

Release Notes | December 19th, 2018

2018-12-19T15:31:11+00:00Product Release|

User Experience Enhancement - TRACK CRM - Sales list view cascades properly on medium size windows User Experience Enhancement - TRACK PM - No longer displaying error on an owner before the first transaction is posted, or owner account preference set User Experience Enhancement - TRACK PM - Properly handle the limitation of AirBnB to only support 731 days of rate data Bug Fix - TRACK - Customizations properly deleting and resolves an issue with having multiple - multi-select fields Bug Fix - TRACK PM - Resolves the issue on creating new Guarantee Policies Bug Fix - TRACK PM - [...]

18 12, 2018

Release Notes | December 17th, 2018

2018-12-18T04:33:32+00:00Product Release, Uncategorized|

Feature Enhancement - TRACK CRM - Secure Messaging Inquire Merging This new feature will prompt of a multiple inquiry scenario and allow them to merge the two inquiries together. This is a feature that will be enabled within TRACK CRM Setup. Configuration > TRACK CRM > Secure Messaging Preferences Standard Maintenance - TRACK PM - 2018 Tax Form Release (1099 & 1042s) This makes all of the needed changes to the 1099 and 1042s forms for the year of 2018, to be sent to Owners, Vendors, and Companies in the year of 2019. Feature Enhancement - TRACK PM - Agreement [...]

13 12, 2018

Release Notes | December 13, 2018

2018-12-13T15:45:38+00:00Product Release|

User Experience Enhancement - Ordering Unit within the Promo Code unit selector Bug - Edit Date Group Range no longer redirecting back to the list view Bug - Fixed Ordering in Shared Destination to not produce Error User Experience Enhancement - New Reservation Screen Adding Grand Total to Top of Quote Reordered where Campaign, Travel Agent, Tax Exempt and Travel Insurance are located Tape Chart correctly shows the Rate Overrides now Link from Tape Chart correctly starts quote now Always Displays Tape Chart view for booking within New Reservation Screen No longer does single line view for Multi-Night rates Bug [...]

11 12, 2018

Release Notes | December 11, 2018

2018-12-11T18:50:10+00:00Product Release|

We have a few significant features to announce. These will be accompanied by larger blog posts in the next several weeks. Our real-time, new direct connection to Airbnb has you covered and is now available for preview. We will be connecting with customers we've identified as our first launch partners. This will be available for all customers in the next several weeks. Choose from two different real-time connections: a full sync (syncs content, rates and availability), or a limited sync (rates and availability) that lets you manage your listings on Airbnb. Your Airbnb reservations will come right into TRACK. Already [...]

21 11, 2018

The Interplay Between Voice and Online Distribution Channels

2018-11-27T16:15:59+00:00Call Center, Reservation Sales|

Smart, hands-on leaders in the digital marketing space these days clearly recognize the interplay between voice and online channels.  Yet when I read articles and blog posts from esteemed publications, I get the impression that too many still believe that “voice” is a separate and “dying” distribution channel.  The stereotype seems to be that the only people who call are 80 year old grandmothers who don’t know how to work a computer. First of all, this is an insult to the octogenarians like my wonderful, tech-savvy Aunt Teeda who is as active on social media as most twenty-somethings and who [...]

21 11, 2018

Release Notes | November 21, 2018

2018-11-21T21:08:53+00:00Product Release|

Our product team is busy at work improving the track platform.  These are the changes released over the past two weeks. Selected Platform Changes Addressed issues with the default tab when posting a charge on folio or reservation. Corrected an issue when performing card verifications with VRP. Updated account list ordering in several locations to be more consistent. Fixed data export on folio analysis report. Added a queue filter to the ASA report. Resolved issue with SMS automations being sent to unit role users. Addressed issue with contact updates in the opera sales link. Deposit tool can now use a [...]

7 11, 2018

Release Notes | November 7, 2018

2018-11-08T03:28:46+00:00Product Release|

We have been hard at work improving our product. We have several large updates to announce in the near future, in the meantime, we have made several updates and fixed a few issues with the platform. New Features Booking fees can be assigned to specific units. This allows more control for which reservations have booking fees automatically posted. We updated the remote client and are now able to provide warnings when voice quality is impacted by internet connection. SMS conversions will now show full chat history with a contact. New reservation payment type to for net commission payments. New Sales [...]

26 10, 2018

How to Save on Fees Publishing to Homeaway and VRBO

2018-11-27T16:38:37+00:00TRACK PM, Vacation Rental Software|

TRACK VR (Vacation Rental Software) is an enterprise vacation rental software built for growing companies, and companies already at scale. One of the benefits of TRACK VR is the direct connections to HomeAway, VRBO, TripAdvisor and Airbnb (launching Nov 2018) and in the future, other major channels with $0 additional fees for online bookings. Most property management systems and channel managers charge fees to the property manager for taking bookings from these channels. For example: Streamline: 1% - 2% per OTA booking LiveRez - .5% of all bookings plus up to 3%* per OTA Booking via NextPax channel manager [...]

19 10, 2018

Release Notes | October 19, 2018

2018-10-20T13:52:27+00:00Product Release|

Pulse / Property Management Software Updates TRACK Surveys We have released an exciting new feature available as a new upgrade module for TRACK Pulse / CRM and Property Management Software users. TRACK Surveys is an upgraded feature that will require current users to request pricing and details from sales which can be reached here info@trackhs.com. Surveys are totally customizable and will allow customers to get feedback from travelers throughout the buyers journey. This includes but is not limited to: After the initial booking - gaining feedback for how the reservation process / experience is After check-in - gaining feedback how their [...]