Blog

13 12, 2018

Release Notes | December 13, 2018

2018-12-13T15:45:38+00:00Product Release|

User Experience Enhancement - Ordering Unit within the Promo Code unit selector Bug - Edit Date Group Range no longer redirecting back to the list view Bug - Fixed Ordering in Shared Destination to not produce Error User Experience Enhancement - New Reservation Screen Adding Grand Total to Top of Quote Reordered where Campaign, Travel Agent, Tax Exempt and Travel Insurance are located Tape Chart correctly shows the Rate Overrides now Link from Tape Chart correctly starts quote now Always Displays Tape Chart view for booking within New Reservation Screen No longer does single line view for Multi-Night rates Bug [...]

11 12, 2018

Release Notes | December 11, 2018

2018-12-11T18:50:10+00:00Product Release|

We have a few significant features to announce. These will be accompanied by larger blog posts in the next several weeks. Our real-time, new direct connection to Airbnb has you covered and is now available for preview. We will be connecting with customers we've identified as our first launch partners. This will be available for all customers in the next several weeks. Choose from two different real-time connections: a full sync (syncs content, rates and availability), or a limited sync (rates and availability) that lets you manage your listings on Airbnb. Your Airbnb reservations will come right into TRACK. Already [...]

21 11, 2018

The Interplay Between Voice and Online Distribution Channels

2018-11-27T16:15:59+00:00Call Center, Reservation Sales|

Smart, hands-on leaders in the digital marketing space these days clearly recognize the interplay between voice and online channels.  Yet when I read articles and blog posts from esteemed publications, I get the impression that too many still believe that “voice” is a separate and “dying” distribution channel.  The stereotype seems to be that the only people who call are 80 year old grandmothers who don’t know how to work a computer. First of all, this is an insult to the octogenarians like my wonderful, tech-savvy Aunt Teeda who is as active on social media as most twenty-somethings and who [...]

21 11, 2018

Release Notes | November 21, 2018

2018-11-21T21:08:53+00:00Product Release|

Our product team is busy at work improving the track platform.  These are the changes released over the past two weeks. Selected Platform Changes Addressed issues with the default tab when posting a charge on folio or reservation. Corrected an issue when performing card verifications with VRP. Updated account list ordering in several locations to be more consistent. Fixed data export on folio analysis report. Added a queue filter to the ASA report. Resolved issue with SMS automations being sent to unit role users. Addressed issue with contact updates in the opera sales link. Deposit tool can now use a [...]

7 11, 2018

Release Notes | November 7, 2018

2018-11-08T03:28:46+00:00Product Release|

We have been hard at work improving our product. We have several large updates to announce in the near future, in the meantime, we have made several updates and fixed a few issues with the platform. New Features Booking fees can be assigned to specific units. This allows more control for which reservations have booking fees automatically posted. We updated the remote client and are now able to provide warnings when voice quality is impacted by internet connection. SMS conversions will now show full chat history with a contact. New reservation payment type to for net commission payments. New Sales [...]

26 10, 2018

How to Save on Fees Publishing to Homeaway and VRBO

2018-11-27T16:38:37+00:00TRACK PM, Vacation Rental Software|

TRACK VR (Vacation Rental Software) is an enterprise vacation rental software built for growing companies, and companies already at scale. One of the benefits of TRACK VR is the direct connections to HomeAway, VRBO, TripAdvisor and Airbnb (launching Nov 2018) and in the future, other major channels with $0 additional fees for online bookings. Most property management systems and channel managers charge fees to the property manager for taking bookings from these channels. For example: Streamline: 1% - 2% per OTA booking LiveRez - .5% of all bookings plus up to 3%* per OTA Booking via NextPax channel manager [...]

19 10, 2018

Release Notes | October 19, 2018

2018-10-20T13:52:27+00:00Product Release|

Pulse / Property Management Software Updates TRACK Surveys We have released an exciting new feature available as a new upgrade module for TRACK Pulse / CRM and Property Management Software users. TRACK Surveys is an upgraded feature that will require current users to request pricing and details from sales which can be reached here info@trackhs.com. Surveys are totally customizable and will allow customers to get feedback from travelers throughout the buyers journey. This includes but is not limited to: After the initial booking - gaining feedback for how the reservation process / experience is After check-in - gaining feedback how their [...]

9 10, 2018

Using a “Storytelling” Approach to Narrate the Pictures

2018-12-19T18:49:59+00:00Reservation Sales|

While there are so many benefits to the TRACK Pulse system, one that I am particularly fond of is that it enables trainers like me to listen-in to recordings of real calls from real callers.  This provides such insights into what today’s callers are looking to hear and is always a learning experience. One thing that always hits me is that despite all of the information that is posted online at our websites, today’s callers still seem to want us to describe what they will see and experience. In the early years of my training career I always called this [...]

4 09, 2018

World Class Contact Center Reporting and Monitoring for Reservation Managers

2018-09-13T18:53:49+00:00Agent Optimization, Reporting|

  Anna Owens is the Reservation Manager at Sterling Resorts. They are a property management company that manages around 500 on the Florida Panhandle from Panama City Beach to Destin. Before using TRACK they were using Navis, which wasn’t giving Anna the functionality that she desired for her call center. She wanted a system that could deliver them better contact center reporting and monitoring to improve the productivity of the team. Improve Agent Numbers To be able to improve your numbers, you first need to be able to track your numbers. TRACK Pulse gives Anna the contact center reporting and [...]

31 08, 2018

SMOOTH SAILING AT REZFEST SEPTEMBER 25-27

2018-09-10T18:23:59+00:00Event|

Are you struggling to keep your hospitality business afloat? Do you need help sailing past your competition? Join TRACK by attending Chart Your Course! at RezFest 2018 at JW Marriott Beach Resort.   Presented by HomeAway, property managers are invited to enjoy the vacation rental technology conference. While you’re soaking up the knowledge, don’t forget to swing by booth 53 to see Ryan Bailey - Chief Executive Officer, Matt Renner - Chief Sales Officer, Tim Schutts - Vice President of Sales, Tina Gibson - Customer Success Lead, and Steve Green - Sales Consultant.  TRACK focuses on the ease of having [...]