22 Dec 2016

Call Monitoring/Live Listen Released

Live Listen is an exciting new feature from TRACK Pulse that allows you to gain valuable insight into the needs of your customer and the performance of your agents.  Utilize this feature to monitor call quality and best practices, to help an agent out...

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17 Nov 2016

TRACK SaaS Team Is Growing

As ResortsandLodges continues to grow, thanks to you our customer, we’ve added new team members across all departments. ResortsandLodges is pleased to introduce Garrett Kramer, as VP of SaaS Sales. Garrett Kramer and his team have an extensive background in SaaS sales and are...

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07 Nov 2016

How To Solve The Problem With Tracking Marketing Dollars

Tracking of marketing dollars for Anna Maria Vacations was becoming more difficult and they needed an efficient way to drive more bookings. Specializing in luxury Gulf beachfront homes, condos, and bay waterfront homes, Anna Maria Vacations is a successful rental company on the western...

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24 Oct 2016

Easy iCal Link in TRACK PM

Decrease Double Bookings with iCal Link Using the iCal Link in TRACK PM is easy to use, decreases double booked inventory and you don’t have to manually update availability anymore. The integrated link allows property management companies to automatically display availability between a booking...

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17 Oct 2016

Smarter Email Marketing Using Traveler Data

Using key data in email marketing efforts to prospective guests prior to, during, and after their stay is a great way to increase direct bookings and garner repeat guests. By capturing prospect and guest data from inbound calls and emails, integrating that data into incoming...

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29 Sep 2016

HomeAway Software Partnership Announced and Celebrated

A partnership between ResortsandLodges/TRACK and HomeAway Software was announced during last week’s RezFest conference at SeaWorld – Orlando, Florida with a private hospitality event. Over 40 attendees from the conference attended the event. Ryan Bailey, CEO of ResortsandLodges/TRACK, and John Suzuki, VP of Sales with...

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14 Jul 2016

Lead Churn & Outbound Strategy

What is Lead Churn? Emails that never get opened and visits to a booking engine that do not convert are all examples of lead churn. These are all instances when a potential customer could have converted into a booking, allowing your business to generate...

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07 Jul 2016

Decreasing Abandonment Rate

When it comes to taking reservations in your call center, nothing is more important than talking to your guests. If there’s anything that can disrupt this process, it’s call abandonment. In a perfect world, agents would be able to talk to everyone calling in,...

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