01 May 2018
Although it’s only early May, callers are already dreaming about their summer vacation plans. Summer camp schedules are now getting confirmed and time off from work is being requested by families everywhere. The next stage of the process is the time for mom and...
25 Apr 2018
New CSA Integration & Enhanced HTML Email Signatures: If you use CSA as your travel insurance provider we have a new integration connection via XML. This new connection will feed newly purchased policies to CSA automatically and create a policy number.Also, users can now add HTML email signatures that allow you to design your signatures to look and feel the way you want them to.
19 Apr 2018
To boost reservations and grow your property business this year, you have to master the art of communication. In the past, communicating with customers was much simpler: it usually happened through one or two offline channels. Things are different today. Now instead of selling...
04 Apr 2018
To grow your property business in 2018 and beyond, you need a winning team at your side. You need reservation agents who can ask the right questions, nurture the right leads, and consistently hit their numbers week after week. But what happens when your...
14 Mar 2018
Display Check-in/out Times: TRACK now displays check-in and checkout times on a reservation. You can also set your early check-in and late checkout times on a unit. Once your early check-in and late checkout times are set and if you select that a guest is checking-in early on a reservation then that time will change after you click the Early Check-in. The same applies to Late Checkout. The check-in and checkout times will show in the Guest Portal, Reservations, Reservation Documents, and Reports.
12 Mar 2018
If you want to continue successfully attracting, engaging with, and converting internet-savvy travelers in 2018, you have to be willing to invest in marketing strategies and tactics that you haven’t tried before. The truth is, online consumers are getting tired of the way that companies...
08 Mar 2018
Updates to Secure Messaging allows several attributes to be added to an inquiry to track where it is at in the process. Inquiries can now have users assigned, follow-up date scheduled, post internal notes, as well as mark an inquiry as complete or in-process. With these update, you will be able to handle inquiries with the same behavior as leads for AirBnB, VRBO, and HomeAway secure messaging portals that you currently do with leads.
28 Feb 2018
TRACK PM is proud to announce our latest update with HomeAway version 4.0. We have upgraded from 3.4 to Version 4.0, which now provides additional tools to the property manage. Version 4.0 is the standard format created by HomeAway for receiving listings from Property Managers and Property Management Software Companies.
14 Feb 2018
Most lodging industry reservations agents have been trained to try close the sale, which is best attempted right after rates are quoted. (Assuming that you have engaged the caller in a conversation, answered their specific questions, and sold the overall experience, as we have...
14 Feb 2018
Phone Routing - Queue Priority: Leverage TRACK Pulse to prioritize which calls you may want to take out of order. If you would like to answer New Reservation calls with faster, simply increase the priority of that queue. With TRACK Pulses' fully flexible routing solutions, prioritize max wait queue's higher than a caller just entering a queue or if you know it is an owner, make sure they have been answered ahead of your guests.