Blog

7 11, 2018

Release Notes | November 7, 2018

2018-11-08T03:28:46+00:00Product Release|

We have been hard at work improving our product. We have several large updates to announce in the near future, in the meantime, we have made several updates and fixed a few issues with the platform. New Features Booking fees can be assigned to specific units. This allows more control for which reservations have booking fees automatically posted. We updated the remote client and are now able to provide warnings when voice quality is impacted by internet connection. SMS conversions will now show full chat history with a contact. New reservation payment type to for net commission payments. New Sales [...]

26 10, 2018

How to Save on Fees Publishing to Homeaway and VRBO

2018-11-05T21:21:32+00:00TRACK PM, Vacation Rental Software|

TRACK VR (Vacation Rental Software) is an enterprise vacation rental software built for growing companies, and companies already at scale. One of the benefits of TRACK VR is the direct connections to HomeAway, VRBO, TripAdvisor and Airbnb (launching Nov 2018) and in the future, other major channels with $0 additional fees for online bookings. Most property management systems and channel managers charge fees to the property manager for taking bookings from these channels. For example: Streamline: 1% - 2% per OTA booking LiveRez - .5% of all bookings plus up to 3%* per OTA Booking via NextPax channel manager [...]

19 10, 2018

Release Notes | October 19, 2018

2018-10-20T13:52:27+00:00Product Release|

Pulse / Property Management Software Updates TRACK Surveys We have released an exciting new feature available as a new upgrade module for TRACK Pulse / CRM and Property Management Software users. TRACK Surveys is an upgraded feature that will require current users to request pricing and details from sales which can be reached here info@trackhs.com. Surveys are totally customizable and will allow customers to get feedback from travelers throughout the buyers journey. This includes but is not limited to: After the initial booking - gaining feedback for how the reservation process / experience is After check-in - gaining feedback how their [...]

9 10, 2018

Using a “Storytelling” Approach to Narrate the Pictures

2018-10-09T14:40:13+00:00Reservation Sales|

While there are so many benefits to the Track PULSE system, one that I am particularly fond of is that it enables trainers like me to listen-in to recordings of real calls from real callers.  This provides such insights into what today’s callers are looking to hear and is always a learning experience. One thing that always hits me is that despite all of the information that is posted online at our websites, today’s callers still seem to want us to describe what they will see and experience. In the early years of my training career I always called this [...]

4 09, 2018

World Class Contact Center Reporting and Monitoring for Reservation Managers

2018-09-13T18:53:49+00:00Agent Optimization, Reporting|

  Anna Owens is the Reservation Manager at Sterling Resorts. They are a property management company that manages around 500 on the Florida Panhandle from Panama City Beach to Destin. Before using TRACK they were using Navis, which wasn’t giving Anna the functionality that she desired for her call center. She wanted a system that could deliver them better contact center reporting and monitoring to improve the productivity of the team. Improve Agent Numbers To be able to improve your numbers, you first need to be able to track your numbers. TRACK Pulse gives Anna the contact center reporting and [...]

31 08, 2018

SMOOTH SAILING AT REZFEST SEPTEMBER 25-27

2018-09-10T18:23:59+00:00Event|

Are you struggling to keep your hospitality business afloat? Do you need help sailing past your competition? Join TRACK by attending Chart Your Course! at RezFest 2018 at JW Marriott Beach Resort.   Presented by HomeAway, property managers are invited to enjoy the vacation rental technology conference. While you’re soaking up the knowledge, don’t forget to swing by booth 53 to see Ryan Bailey - Chief Executive Officer, Matt Renner - Chief Sales Officer, Tim Schutts - Vice President of Sales, Tina Gibson - Customer Success Lead, and Steve Green - Sales Consultant.  TRACK focuses on the ease of having [...]

21 08, 2018

To Sell Experiences Not Just Rooms, Build A Hotel Value Pyramid

2018-08-22T14:45:03+00:00Reservation Sales|

When you listen to reservations sales calls these days it is easy to recognize that too often most of the conversation is focused exclusively on the room or accommodation. Agents obtain the caller’s dates, number of people, and number of beds needed. They click enter and then read back the list of room types and rates. Little or no information is offered about the overall experience of being a guest. My regular readers know I refer to this as “website search support,” which is to treat a reservations inquiry as if it were a “tech support” call such as those [...]

15 08, 2018

TRACK Bringing More Heat to Nashville August 15-17

2018-08-15T19:29:40+00:00News|

Can’t stand the heat in Nashville this August? Then get inside the Omni Nashville Hotel and grab a cold one as TRACK is attending the 10 Year Anniversary of the Hotel Data Conference. Stop in to celebrate by having a Beer with the Boss. Hotel Data Conference, also known as HDC, is celebrating their Decade of Data hosted by STR and Hotel News Now. Don’t miss over 20 attention-grabbing, intriguing presentations along with tips and trends to better your hospitality levels. In between the presentations, stop by our table to say hi and discuss the latest updates to our omnichannel [...]

1 08, 2018

Secondary Closing Techniques For Securing More Sales

2018-08-21T14:39:50+00:00Reservation Sales|

In last month’s blog for Track Hospitality Software, I addressed four primary closing techniques.  Of course despite our best efforts, callers will sometimes resist our first attempt to secure the sale.  Although this happens at all types of hotels, it seems to be even more likely to happen at resorts and other lodging companies that cater to the vacation market. I believe this is because leisure guests are the most emotionally invested in their planning process, and also because they tend to book for multiple parties, larger accommodations, and possibly more than one decision maker. With TRACK Pulse, you can [...]

19 07, 2018

5 KPIs and Reports You Need to Run an Efficient Contact Center

2018-11-06T19:49:13+00:00Abandonment Rate, Call Center|

It’s really easy to lose yourself in gut feeling or intuition, and it’s also really easy to follow patterns that aren’t really there. In business, we’re taught to trust the numbers, and not make decisions based on those gut feelings, but do you know which numbers you should be using to make these critical decisions? And more importantly, do you have access to these numbers/can you report on these numbers? The following is a list of statistics/reports that we feel are critical for optimizing performance of your contact center and reservations team. Occupancy Level When we talk about running [...]