14 Mar 2018
Display Check-in/out Times: TRACK now displays check-in and checkout times on a reservation. You can also set your early check-in and late checkout times on a unit. Once your early check-in and late checkout times are set and if you select that a guest is checking-in early on a reservation then that time will change after you click the Early Check-in. The same applies to Late Checkout. The check-in and checkout times will show in the Guest Portal, Reservations, Reservation Documents, and Reports.
12 Mar 2018
If you want to continue successfully attracting, engaging with, and converting internet-savvy travelers in 2018, you have to be willing to invest in marketing strategies and tactics that you haven’t tried before. The truth is, online consumers are getting tired of the way that companies...
08 Mar 2018
Updates to Secure Messaging allows several attributes to be added to an inquiry to track where it is at in the process. Inquiries can now have users assigned, follow-up date scheduled, post internal notes, as well as mark an inquiry as complete or in-process. With these update, you will be able to handle inquiries with the same behavior as leads for AirBnB, VRBO, and HomeAway secure messaging portals that you currently do with leads.
28 Feb 2018
TRACK PM is proud to announce our latest update with HomeAway version 4.0. We have upgraded from 3.4 to Version 4.0, which now provides additional tools to the property manage. Version 4.0 is the standard format created by HomeAway for receiving listings from Property Managers and Property Management Software Companies.
14 Feb 2018
Most lodging industry reservations agents have been trained to try close the sale, which is best attempted right after rates are quoted. (Assuming that you have engaged the caller in a conversation, answered their specific questions, and sold the overall experience, as we have...
14 Feb 2018
Phone Routing - Queue Priority: Leverage TRACK Pulse to prioritize which calls you may want to take out of order. If you would like to answer New Reservation calls with faster, simply increase the priority of that queue. With TRACK Pulses' fully flexible routing solutions, prioritize max wait queue's higher than a caller just entering a queue or if you know it is an owner, make sure they have been answered ahead of your guests.
24 Jan 2018
Chat Message Sneak-Peek: You can take a look into your guests’ minds using TrackChat. Everything that guests are typing in is visible in the chat window, even if they don’t send it over. Chat Peek allows you to both prepare your answer and discover other problems that normally would go unnoticed.
17 Jan 2018
Agents can now view calls and chats while in disposition by clicking on the Call or Chat tabs. With this new change you will be able to see if there are an calls waiting in queue (even while you are on the phone) or pick-up additional chats waiting in queue. If you are on 'manual' pickup of a call or chat you can go and answer these calls or chats anytime (up to your max amount - 1 call and 4 chats -- depending on your settings).
16 Jan 2018
When supervisors and managers listen in to phone calls recorded with the TRACK Pulse system, the most common concern is whether reservations sales agents are using sales skills such as listening, asking investigative questions, selling personalized benefits and of course closing the sale. However,...
11 Dec 2017
We improve the TRACK platform every day by releasing new features, squashing bugs, and delivering fresh documentation. Here's an account of what's recently happened.TRACK is excited to announce the addition of What's New Notifications. With What's New Notifications, TRACK users are now notified of any new product functionality, enhancements, and bug fixes right within the application!