TRACK is excited to announce our new Triggers and Automations system. This will allow you to send emails automatically based on an event happening (Trigger) or at certain time intervals (Automation).
TRACK Announces New Custom Fields for Existing Sales Link: Similarly to custom fields that TRACK has had in the past in relation to contacts and leads, and integration into sales is now complete. You have the ability to put unlimited custom fields on your Sales / Reservations within the CRM. These can be integrated into Merge Fields, Automations, and Triggers. The is utilizing a completely new EAV model that runs more efficiently and allows you more end-user flexibility.
New CSA Integration & Enhanced HTML Email Signatures: If you use CSA as your travel insurance provider we have a new integration connection via XML. This new connection will feed newly purchased policies to CSA automatically and create a policy number. Also, users can now add HTML email signatures that allow you to design your signatures to look and feel the way you want them to.
Display Check-in/out Times: TRACK now displays check-in and checkout times on a reservation. You can also set your early check-in and late checkout times on a unit. Once your early check-in and late checkout times are set and if you select that a guest is checking-in early on a reservation then that time will change after you click the Early Check-in. The same applies to Late Checkout. The check-in and checkout times will show in the Guest Portal, Reservations, Reservation Documents, and Reports.
Updates to Secure Messaging allows several attributes to be added to an inquiry to track where it is at in the process. Inquiries can now have users assigned, follow-up date scheduled, post internal notes, as well as mark an inquiry as complete or in-process. With these update, you will be able to handle inquiries with the same behavior as leads for AirBnB, VRBO, and HomeAway secure messaging portals that you currently do with leads.
TRACK PM is proud to announce our latest update with HomeAway version 4.0. We have upgraded from 3.4 to Version 4.0, which now provides additional tools to the property manage. Version 4.0 is the standard format created by HomeAway for receiving listings from Property Managers and Property Management Software Companies.
Chat Message Sneak-Peek: You can take a look into your guests’ minds using TrackChat. Everything that guests are typing in is visible in the chat window, even if they don’t send it over. Chat Peek allows you to both prepare your answer and discover other problems that normally would go unnoticed.
Agents can now view calls and chats while in disposition by clicking on the Call or Chat tabs. With this new change you will be able to see if there are an calls waiting in queue (even while you are on the phone) or pick-up additional chats waiting in queue. If you are on 'manual' pickup of a call or chat you can go and answer these calls or chats anytime (up to your max amount - 1 call and 4 chats -- depending on your settings).
We improve the TRACK platform every day by releasing new features, squashing bugs, and delivering fresh documentation. Here's an account of what's recently happened. TRACK is excited to announce the addition of What's New Notifications. With What's New Notifications, TRACK users are now notified of any new product functionality, enhancements, and bug fixes right within the application!
Live Listen is an exciting new feature from TRACK Pulse that allows you to gain valuable insight into the needs of your customer and the performance of your agents. Utilize this feature to monitor call quality and best practices, to help an agent out of a difficult situation or to improve the overall experience of the guest, and to train your team more effectively. Monitoring Quality/Best Practices Live Listen allows you to easily monitor agent performance and ensure that quality standards are being met. You’ll be able to decide whether you’d like the agent to know your listening (Announce on [...]