About mrenner

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So far mrenner has created 9 blog entries.
26 10, 2018

How to Save on Fees Publishing to Homeaway and VRBO

2018-11-27T16:38:37+00:00TRACK PM, Vacation Rental Software|

TRACK VR (Vacation Rental Software) is an enterprise vacation rental software built for growing companies, and companies already at scale. One of the benefits of TRACK VR is the direct connections to HomeAway, VRBO, TripAdvisor and Airbnb (launching Nov 2018) and in the future, other major channels with $0 additional fees for online bookings. Most property management systems and channel managers charge fees to the property manager for taking bookings from these channels. For example: Streamline: 1% - 2% per OTA booking LiveRez - .5% of all bookings plus up to 3%* per OTA Booking via NextPax channel manager [...]

31 05, 2017

TRACK Chat vs. NAVIS: The Best Hotel Chat Platform

2017-05-31T14:32:55+00:00Call Center, TRACK Chat|

Here at TRACK, we feel pretty strongly that we've created the best chat platform for Hotels, Resorts and Property Management companies (And we're just getting started). You may be asking "What is the difference between our platform and other chat platforms?" Specifically, people want to know the difference between TRACK and NAVIS. Here is a quick overview of the differences between TRACK Chat and NAVIS Click-to-Chat. 1. 24/7 Access - Since TRACK Chat is cloud based, agents can log in from anywhere at any time, and will not require access via a VPN or software installation into their computer. Bottom [...]

17 05, 2017

The Data Shows Now Is The Right Time To Implement CRM Into Your Call / Contact Center

2017-05-17T13:02:43+00:00Abandonment Rate, Call Center, Call Tracking, Reservation Sales, Staffing, TRACK | PULSE|

We hear this all the time, "It's the summer, we can't implement anything". I get it.  It's easy to throw out that objection towards a sales person and get them off the phone. Hoteliers in the vacation travel space have told sales people this for years to avoid implementing software.  It's a valid concern, but it might not be the most important concern. Summer might actually be the perfect time to implement CRM / Call Tracking into your Resort / Vacation Rental Company. Many managers of reservations teams will not want to disrupt their people, and while this is understandable, it is [...]

14 01, 2016

The Story of the Lost Lead

2016-01-14T15:38:08+00:00Reservation Sales, TRACK | PULSE|

Over the last 15 years as an active member of the leisure travel market, we have seen hundreds, even thousands of our customers with a massive opportunity to increase sales. Through our experience working with multiple independent property owners, general managers and experts in sales and marketing, we have developed TRACK Pulse to address the opportunity of increasing sales for the independent lodging industry.   The Story of the Lost Lead demonstrates the path of the typical prospective guest, and how we at TRACK are helping our customers improve marketing efforts, enhance guest experience, convert more leads into bookings, and grow [...]

3 09, 2015

Accounting Features

2015-09-03T03:03:26+00:00Accounting, News|

One of the main reasons vacation rental managers are switching to TRACK PM is because of the end to end integrated accounting system.  Many system have a basic syncing function with a version of quickbooks, but this is largely unreliable.  They ultimately are running multiple accounting systems side by side.  TRACK has a trust accounting system built into cloud based property management software.  Here is a deck to view some of the features of TRACK Accounting for professional vacation rental managers.  

27 03, 2015

Agent Set Up in TRACK Pulse

2015-03-27T15:13:44+00:00Reservation Sales, TRACK | PULSE|

Setting up agents with smart routing across multiple queues with internal and remote vacation planner agents may seem like a daunting task.  With TRACK Pulse it isn't. It's actually very simple and intuitive.  Here is a video explaining some of the functionality and capabilities of how to do this.

4 03, 2015

Creating Multiple Seasons and Calendar Groups


With Track Property Management system, it is easy for vacation rental managers to create unique calendar groups and pricing categories for various seasons, events, etc. Example: Lets say a company has 100 Vacation Rentals in their rental portfolio.  This is a beach location so their peak season is January – Spring Break.  Out of their portfolio, they have 20 rentals that they consider their premium rentals specific to couples.  They many want to take these 20 rentals and create a calendar group called “Valentines” or something along those lines.  For this time frame, they will want to break away from [...]

4 03, 2015

How To Increase Revenue Through The Voice Channel

2015-03-04T21:34:03+00:00Reservation Sales, TRACK | PULSE|

Many companies today are focused on increasing online bookings, rightfully so, it’s important.  Increasing online bookings is essential for many reasons including: 1. Less human resource required for processing online bookings. 2. Easily measurable to the last click for attribution tracking. 3. Less cost associated with online bookings. These are a few of the benefits of increasing online bookings, but the reality is, many people when booking a vacation rental are not booking online, especially without talking with someone first.  Why?  Because vacation rentals are not standardized like hotel rooms are.   The average vacation rental booking is often up to [...]